Digital Banking

Big banks to share big insights at Bank Customer Experience Summit

While it's been a tough past year for the banking world, many banks and financial institutions have also learned critical lessons. Several big banks will share what they learned to stay afloat and thrive during the Bank Customer Experience Summit being held Sept. 13 to 15 in Chicago.

August 10, 2021 by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Although it's been a tough past year for the banking world, many banks and financial institutions have also learned critical lessons from it. Several big banks will share what they learned to stay afloat and thrive during the Bank Customer Experience Summit, held from Sept. 13 to 15 in Chicago.

The summit will kick off with a keynote session from Truist Financial Corp., the six largest bank in the U.S.

Arijit Roy, SVP and head of strategy, digital integration and transformation for retail at Truist, will deliver the keynote entitled "Winning with Customers takes the right combination of high tech and human touch: lessons from Hollywood and a top 10 bank."

During his keynote, Roy will offer key insights on how to not just a deliver a good customer experience, but a distinctive one that makes your financial business stand out. In particular, he will discuss how you can combine both high tech investments with the human touch to create an impactful experience.

In addition to Roy's keynote, big banks, SME banks and fintechs will also share important insights during panels at the summit. Kamesh Moola, SVP of virtual channels at Barclays, will be on a panel about how to design your organization with both a digital and customer-centric mindset. Moola will present with co-panelists Don Elliot, VP of customer experience at First National Bank of Omaha, Ratnakar Muditanapally, director of digital product management at BMO Financial Group, and Nicky Stump, SVP of customer experience and product development at Broadway Bank.

At the summit, there will also be an event called BCX Talks, where four speakers will give 15-minute talks on hot button topics of the day including:

• Digital banking by Corey LeBlanc, co-founder, COO/CTO, Locality Bank io.
• Data analytics by Tom Long, founding manager, The Long Group.
• Virtual financial coaching by Evan Siegal, VP of financial services and AI, eGain.
• Reaching financially underserved by Lamine Zarrad, SVP of product at ZenBusiness.

Click here to register for the Bank Customer Experience Summit. Use the code AMCEDIT20 for 20% off at checkout. Early bird pricing ends Aug. 13.

About Bradley Cooper

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Bradley Cooper is the editor of ATM Marketplace and Food Truck Operator. He was previously the editor of Digital Signage Today. His background is in information technology, advertising, and writing.

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