Like all Januarys, this one began with retrospectives, resolutions and predictions. Our most-read stories for the month took a last look back at highlights of 2018 and a first look ahead at issues and expectations for 2019. But, boy, we did not see that polar vortex coming. A big thank-you to the techs who kept outdoor ATMs operating this week!
February 1, 2019 by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Like all Januarys, this one began with retrospectives, resolutions and predictions. Our most-read stories for the month took a last look back at highlights of 2018 and a first look ahead at issues and expectations for 2019. But, boy, we did not see that polar vortex coming. A big thank-you to the techs who kept outdoor ATMs operating this week!
Here's our countdown of the ATM Marketplace Top 5 for January:
5) How digital signage can enhance the bank customer experience
Digital signage isn't just about delivering dazzling experiences; it's also about building a closer and more mutually beneficial relationship between the customer and the financial institution.
4) All the best: ATM Marketplace top 10 features of 2018
In 2018, major players and pain points headlined: the first ATM jackpotting attacks on U.S. soil; the next Windows operating system upgrade; and the ongoing efforts of the ATM manufacturing sector to align itself with an increasingly digital world.
3) Breaking Windows: Why FIs are abandoning the longtime OS for ATMs
A growing number of FIs are deciding to walk away from Windows-based ATMs. Some question the wisdom of continuing to invest in a platform that appears to be headed for extinction.
2) Fearless Forecast: The ATM industry in 2019
Daryl Cornell concedes that his predictions for the ATM industry in 2019 "will likely prove to be off the mark, highly questionable or just plain wrong." And yet, the Triton CEO is ready to prognosticate again this year, "on the off chance that we do manage to land a few correct guesses."
1) Why FIs should resolve to outsource their ATMs in 2019
Rather than struggle through another year of upgrades, updates, management and repair, many banks and credit unions might find that ATM outsourcing presents a fiscally sound and sensible time-saving alternative to owning and operating their own fleet.
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.