Blogs
3 upcoming upgrades that could increase FIs' costs
by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM
In today's self-service culture, ATMs and mobile banking have become key aspects of customer satisfaction and retention. However, the fast pace of…
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Impressive ATMs
by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions
ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have…
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5 tips for entrepreneurial success
by Terrina Rishel — CEO, ATM Authority, LLC
"What's the formula for success as an entrepreneur?" Of course, the complete answer depends on the particular situation, however, I believe there are five key…
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Debit card reissuing part I: To reissue or not to reissue?
by Kevin Christensen — Vice President, Audit, SHAZAM
The longer a card is present in the marketplace, the more likely it is to become compromised. Research indicates that the least amount of fraud losses occurs…
read nowDebit card reissuing part II: 4 tips for safe debit card reissue
by Kevin Christensen — Vice President, Audit, SHAZAM
In a previous post, I shared tips for deciding whether to reissue a compromised or stolen debit card. When the decision is to reissue, there are a few things…
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ATM updates, upgrades and unbudgeted expense
by atm Atom — blogger, atmatom
No industry has been hit by change over the past few years quite like the ATM industry. The emergence of 3DES, VISA-certified keypads, PCI-certified keypads…
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Put your trust in cash
One of the great benefits of traveling as much as I do is the privilege of meeting people. I am rarely disappointed when I strike up a conversation with a…
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Why is cash recycling an issue that's not all for one, but one for all?
by Richard McMurdo — Principal Consultant, Talaris
The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching…
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Beware the 'evil twins' of Wi-Fi
by Robert Siciliano — speaker, IDTheftSecurity.com
For most travelers, finding a reliable Wi-Fi connection is usually a priority. While a mobile 3G/4G hotspot connection satisfies some, it doesn't compare to…
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Teller fees on the rise, but at what cost to FIs?
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
With more consumers doing their banking via apps and websites, some financial institutions are looking at in-person transactions in a new light. Specifically…
read nowEMV is your weapon!
by atm Atom — blogger, atmatom
For U.S. ISOs, taking a "wait and see" approach to EMV is a perfectly defensible strategy. After all, standards aren't finalized, processors aren't ready…
read nowReinventing cash in transit
The inaugural conference of the Secure Cash & Transport Association was held last week at the Drake Hotel in Chicago. As an attendee of this first event, I…
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Proposed card settlement continues to raise concerns
by David Tente — Executive Director, USA, ATM Industry Association
Ever since the details of a proposed class action settlement between merchants and MasterCard/Visa were released last year, support for the deal has rapidly…
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Educate employees about risky behaviors
by Terry Dooley — SVP & CIO, ITS, Inc
In any given workplace, it's common to see sticky notes stuck to computer screens or other visible locations in an employee's workspace. The notes typically…
read now7 ways to evaluate expenditures with precision
by Terrina Rishel — CEO, ATM Authority, LLC
It seems that everyone has an opinion about how to spend budget dollars and achieve strategic goals. As a leader, you have the responsibility of weeding…
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Do we need luxury ATMs?
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
I have just returned from a roadtrip to Toronto, Canada — to be more precise, to the city of Mississauga, Ontario, where HP maintains a sizeable presence. The…
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Are you surprised?
by Todd Nuttall — CEO of Better ATM Services, Better ATM Services
Did you see the story a few weeks ago about ATMs that dispense clean water? The story out of India detailed the installation of clean water dispensers attached…
read nowThe truth behind the use of cash
The Federal Reserve System Cash Product office has recruited members of the public to participate in a research project called "Diary of Consumer Payment…
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Disposable email accounts: A new way for crooks to victimize FI customers?
by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM
Fraudsters are constantly finding new ways to defeat the online protections financial institutions have created. Guardian Analytics, a behavioral analytics…
read nowWhat is 'synthetic' identity theft?
by Robert Siciliano — speaker, IDTheftSecurity.com
Identity theft is first and foremost a problem because we rely on numerical identifiers that attach humans to credit and a variety of services. Once a criminal…
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