Bank branch rebirth turns to tech

Leaving an old, broken model behind, FIs are learning how to serve the customer better at less cost.

MasterCard's dirty secret

You're unloading your grocery cart and your hands are full, so you stick your credit card between your teeth. Ew.

50 shades of ADA

One year after implementation of new ADA guidelines, ATM deployers are in varying states of compliance.

Amex Bluebird evolves into a 'virtual bank'

by James Wester

Now offering FDIC insurance and paper checks, the prepaid is looking like an online bank with ATM branches.

Commentary: Who's really calling the shots on ADA for the ATM industry?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Massachusetts district court judge's order against Cardtronics should have the entire ATM industry up in arms.

Is the ATM industry finally getting traction on an EMV spec?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As 10 networks agree to adopt a common AID, ATM implementation suddenly looks more doable.

Are you getting what you are paying for?

It can be well worth the effort to step outside the black-and-white boundaries of a contract when you assess performance.

The (much) lighter side of ATMIA US 2013 (video)

Conference attendees exchanged good conversation -- and business cards -- during the welcome reception at ATMIA US 2013.

Beyond 'cash out': ways to cash in on ATMs (videos)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Now that today's ATMs can do so much more, should you be looking into adding new revenue sources?

How the ATM revolutionized retail banking - Part I

A brief history of the machine everybody takes for granted ... and nobody wants to be without.

Prepaid cards and ATMs: a perfect pairing (video)

From coupon deals with local merchants to open-loop prepaid ventures with the likes of Visa and MasterCard and a multi-merchant myGift card offering with…

PCI, EMV and ATMs: It's complicated (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Job One for any ATM deployer is securing cardholder data. But even for a seasoned operator, the standards, guidelines and best practices that govern ATM…

Fiserv ATM solution follows 'no news is good news' model (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

System doesn't bog users down with data about what's working, but alerts them about what isn't working.

Added value, incremental income: new opportunities for ATM operators

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Donna Embry of PAI addresses a hot topic at ATMIA US 2013: revenue-building ancillary services for ATMs.

An 'upfront' approach to EMV at the ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A solution used by 70 percent of BPC clients in current EMV markets could take some of the sting out of U.S. implementation.

Who's watching your ATMs?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

This monitoring solution sees to it that individuals at the ATM are secured or deterred, as the case requires.

'Think like a freak,' Dubner tells ATM industry

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a smart, engaging speech at ATMIA US 2013, the 'Freakonomics' co-author explained why ridiculous ideas aren't, always.

At this ATM, form meets function meets user financial needs

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The Hyosung Monimax 7700 multi-function ATM accommodates an evolving branch-user experience.

Wincor brings its 'workhorse' ATM to the US market (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The standard cash-dispenser retail ATM makes its American debut at ATMIA US 2013.

Wireless ATM company syncs with a different business model (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

WirelessATMStore.com breaks out of the standard lease-and-contract model with a proven alternative.