With self-service ATMs, Wells Fargo thinks big to build small

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI compresses hundreds of square feet of teller and back-office space into three SelfServ ATMs.

5 best practices for monitoring multi-channel banking environments

We've come a long way from the time when ATMs were simple, autonomous machines that were working — or not. That were serving customers efficiently — or not.

ATM industry members speak out against NAC-MasterCard EMV agreement

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Risk mitigation plan is seriously flawed, fails to solve the underlying issue

MasterCard, NAC announce 'real world' plan to address April 19 liability shift

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Agreement eliminates risk burden from counterfeit Maestro interregional transactions for the majority of ATM acquirers.

D&B 5-year global economic forecast: uneven, fraught with risks

From 2013 to 2017, growth ramp-up of 2% to 2.9% expected

Beating the squeeze in the ATM business

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In an industry feeling pressure from all directions, one IAD looks to get every penny of profitability from the ATM.

The Bitcoin ATM: Possible, yes. Marketable...?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The Bitcoin ATM concept has received a lot of press lately. Is it deserved?

Bank branch rebirth turns to tech

Leaving an old, broken model behind, FIs are learning how to serve the customer better at less cost.

MasterCard's dirty secret

You're unloading your grocery cart and your hands are full, so you stick your credit card between your teeth. Ew.

50 shades of ADA

One year after implementation of new ADA guidelines, ATM deployers are in varying states of compliance.

Amex Bluebird evolves into a 'virtual bank'

by James Wester

Now offering FDIC insurance and paper checks, the prepaid is looking like an online bank with ATM branches.

Commentary: Who's really calling the shots on ADA for the ATM industry?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Massachusetts district court judge's order against Cardtronics should have the entire ATM industry up in arms.

Is the ATM industry finally getting traction on an EMV spec?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As 10 networks agree to adopt a common AID, ATM implementation suddenly looks more doable.

Are you getting what you are paying for?

It can be well worth the effort to step outside the black-and-white boundaries of a contract when you assess performance.

The (much) lighter side of ATMIA US 2013 (video)

Conference attendees exchanged good conversation -- and business cards -- during the welcome reception at ATMIA US 2013.

Beyond 'cash out': ways to cash in on ATMs (videos)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Now that today's ATMs can do so much more, should you be looking into adding new revenue sources?

How the ATM revolutionized retail banking - Part I

A brief history of the machine everybody takes for granted ... and nobody wants to be without.

Prepaid cards and ATMs: a perfect pairing (video)

From coupon deals with local merchants to open-loop prepaid ventures with the likes of Visa and MasterCard and a multi-merchant myGift card offering with…

PCI, EMV and ATMs: It's complicated (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Job One for any ATM deployer is securing cardholder data. But even for a seasoned operator, the standards, guidelines and best practices that govern ATM…

Fiserv ATM solution follows 'no news is good news' model (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

System doesn't bog users down with data about what's working, but alerts them about what isn't working.