Case Study
Geldmaat and Brink's: Seamlessly Implementing of First- and Second-line Maintenance
June 24, 2024
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Geldmaat, a joint venture between the three major Dutch banks, ABN AMRO, ING and Rabobank, manages 85% of all ATMs and self-service cash devices in the Netherlands, and is recognizable by the distinctive yellow color and smiley face logo. Geldmaat ATMs can be found throughout the Netherlands, from major cities to rural areas, shopping centers, outside-in facades, and inside supermarkets and bookshops.
Since 2014, the Brink’s Dutch team has been responsible for first- and second-line maintenance on two-thirds of the Geldmaat fleet. Brink’s previously outsourced most of the second-line maintenance activities to the incumbent suppliers (OEMs), although Brink’s engineers have also been performing second-line maintenance on approximately 600 cash-out lobby devices since 2016.
Support comprised of four main elements: Inventory of spare parts, field engineer kits, training, and SOP development and implementation. As a result, Geldmaat added a further 900 ATMs to their Brink's contract for a total of 2,600 Geldmaat ATM devices fully maintained by Brink's engineers.
About The Sponsor
Brink's
Brink’s ATM Managed Services provides outsourcing help that’s vendor agnostic. We provide services regardless of the hardware or software on current devices. Being able to offload ATMs as-is without replacement ensures that outsourcing costs stay manageable and predictable.
