Case Study
Brink’s Process Outsourcing: Transforming ATM management in France
June 17, 2024
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In 2017, the leadership of a leading French banking organization set out to implement a transformation roadmap, aiming to streamline and standardize ATM management across its large, decentralized organization. They recognized that vast improvements could be made in the management of their ATM ecosystem, with more efficient processes and automation.
“Thanks to their trust and transformational mindset, Brink’s has achieved a key milestone of its own transformational journey by creating an agnostic services platform that enables automation of key ATM ecosystem interactions and related decision-making, together with redesign of key processes with dedicated experts.”
-- Michaël Gabay, President, Brink’s France
A team of dedicated project experts from both organizations collaborated to craft a tailor-made plan, incorporating process monitoring, data analysis and platform architecture. This plan not only defined Brink’s success with the organization, but also shaped the range of services Brink’s can now offer to other customers.
About Brink's: The Brink’s Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
About The Sponsor
Brink's
Brink’s ATM Managed Services provides outsourcing help that’s vendor agnostic. We provide services regardless of the hardware or software on current devices. Being able to offload ATMs as-is without replacement ensures that outsourcing costs stay manageable and predictable.
