Angry Walmart ATM customer threatens employee with firearm

May 30, 2023

A customer at a Walmart Supercenter in Camillus, New York pointed a firearm at a store employee after becoming angry at an in-store ATM.

CSI opens outsourced call center for banks

May 30, 2023

CSI, a fintech solutions provider, has launched its Call Center for its NuPoint core banking customers. Banks can integrate the center with their CRM to handle…

Bank Customer Experience Awards nominations close June 2

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an…

Interest rates under question as central banks weigh options

May 30, 2023

With interest rates sitting at 5.25%, many expected central banks would pause rate hikes, but strong U.S. job numbers and gross domestic product have called…

Citizens intros World Elite Mastercard with Touch Card feature for blind users

May 30, 2023

Citizens has introduced its Private Client World Elite Mastercard, which comes with a Touch Card feature for blind or partially sighted users to tell their…

How to Build a Remote Test Lab for Payment Testing

Over the past few years, the shift to remote work and hybrid models (where employees split their time between working remotely and working in the office) has…

Bank of America awards $3M grant for Obama Foundation in Chicago

May 26, 2023

Bank of America has awarded a $3 million grant to the Obama Foundation to support workforce development and community initiatives, particularly with the…

Bellwether Community Credit Union appoints VP of HR

May 26, 2023

Bellwether Community Credit Union, based in New Hampshire and Massachusetts, has appointed Kelly Barry to serve as VP of human resources. She has 26 years of…

Metropolitan Commercial Bank brings on former Fifth Third Bank employees to VP roles

May 25, 2023

Metropolitan Commercial Bank, a NYC-based bank, has brought on Rob Larger as SVP and head of title and escrow, and Nowanna Ward as first VP, program manager of…

Philadelphia police identify suspect in ATM shooting/robberies

May 25, 2023

Philadelphia police have identified 19-year old Brian Amerman as a suspect in three gunpoint robberies at an ATM. One victim was hit in the head and another…

2023 ATM Self-Service Software Trends Report to deliver key insights

by Bradley Cooper — Editor, Connect Media

The 2023 ATM & Self-Service Software Trends Report aims to give key insights into the industry by surveying financial institutions and other companies on how…

Florida man pulls gun on ATM user due to impatience

May 24, 2023

A Florida man pulled a gun on a man making a deposit at an ATM in Broward County, Florida.

First Commonwealth Credit Union to merge with Bellco Federal Credit Union

May 24, 2023

First Commonwealth Credit Union, based in Allentown, Pennsylvania, plans to merge with the Bellco Federal Credit Union, based in Wyomissing, Pennsylvania…

Remote ATM Testing: Best Practices

While remote and hybrid work is still hugely popular, the end of the COVID-19 emergency has caused a shift back towards office work again in recent months. In…

NCR mulls selling digital banking business

May 23, 2023

NCR Corp., which has already announced plans to split into two companies in the fourth quarter, is considering the sale of its digital banking business…

Cantaloupe moves to AWS cloud services

May 23, 2023

Cantaloupe Inc., a digital payments and software services company that provides end-to-end technology solutions for self-service commerce, has teamed with…

Ren Payments

More than just processing a payment transaction, Ren Payments is a pathway to innovation, allowing our customers to keep pace in an ever-changing financial…

Presented by Euronet Worldwide, Inc.

What's on the horizon for banking automation?

by Bradley Cooper — Editor, Connect Media

Banking automation is here to stay. However, banks also have to deal with questions of how automation can impact their brand image and the customer experience.

ATM Self-Service Software Trends Report survey closes May 31

May 23, 2023

The survey for the 2023 ATM & Self-Service Software Trends Report will be open until May 31. This is the 16th annual report, which is sponsored by KAL ATM…

Venmo intros teen account

May 23, 2023

Venmo, a digital payments platform owned by PayPal Holdings Inc., has introduced the Teen Account for users between the ages of 13 to 17-years old. Parents can…