In a Today show interview with Ann Curry, U.S. President Barack Obama talked about one of the reasons he thought employment numbers have been slow to rebound: self-service automation, specifially, kiosks and ATMs.
In the interview, President Obama said, "There are some structural issues with our economy where a lot of businesses have learned to become much more efficient with a lot fewer workers. You see it when you go to a bank and you use an ATM, you don't go to a bank teller, or you go to the airport and you're using a kiosk instead of checking in at the gate. All these things have created changes in the economy, and what we have to do ... is identifying where the jobs for the future are going to be."
According to the Washington Examiner's Philip Klein, ATM Industry Association CEO Mike Lee sent him an email response that said, in part, that "President Obama should never use ATMs as an example of how technology replaces human labor because ATMs today play a critical role in providing extensive employment in the ATM and cash-in-transit industries."