Bank Mandiri, Wincor team up for major ATM deployment

In just three months, the Indonesian bank has added 3,375 new Wincor Nixdorf systems to a network that now comprises more than 17,000 ATMs.

FEATURES


Webinar: 2015 ATM Software and Self-service Trends

In a June 30 event (now available for replay) KAL and ATM Marketplace took the wraps off the 2015 software trends report — and offered a detailed look at what the survey results indicate.

ATM surveillance: Preserving the ATM, protecting the customer

It is inevitable that FIs must balance investments and cost containment, but they also must take into account the safety of the customers who use their services.

Case study webinar demonstrates the power of ATM big data analytics

Learn how the nation's fourth largest CU leveraged used Inetco Analytics software to achieve greater profitability — and ensure a better member experience.

Cohesive branding key to effective marketing at the ATM

Consider how your FI works to keep branding efforts constantly in front of your customers — including those engaging with you at the ATM.

Shrinking the elephant: How BECU made ATM big data manageable

How one member-minded credit union used customer analytics to radically reduce the time and cost it was investing its ATM network — so that it could invest in the ATM user experience instead.

The top 6 reasons why FIs should brand ATMs

Customization leads to increased awareness and revenue-generating opportunities at a time when FIs must use every channel to build their brand.

The FI’s opportunity in a mobile payments world

As mobile banking and payments converge, financial institutions have the benefit of one critical advantage over non-FI competitors: customer trust.

Power couple: ATM and mobile

Mobile devices are becoming ATM-access tools, able to offer many of the display and keyboard functions currently available on the self-service device.

April's top ATM reads

A piece on corporate earnings; a couple of pieces on security; a couple pieces on ATM innovation — all of these cropped up in the ATM Marketplace top five for the month.

Is your bank missing the payoffs of surcharge-free ATMs?

Fees are the No. 1 reason why consumers change FIs, and ATM fees are especially despised. Here are two ways to cut ATM fees and encourage consumer stickiness.

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NEWS


PrivatBank prints out major savings on ATM parts

The Ukrainian FI says it's eliminating 95 percent of the cost — and a lot of the wait time — for some ATM parts by fabricating them with an inexpensive 3D printer.

More than 5,500 organizations line up for .bank domain

Only verified and approved organizations may use the the top-level domain, whose features include strong encryption and authentication requirements.

Barclays machine moniker misfire has Brits bristling

Naming your car: Acceptable. Naming your self-services devices: Not.

Omnichannel ATM monitoring survey extended to Friday

The brief questionnaire is designed to highlight special needs in ATM monitoring technology for omnichannel environments — and the added value such technology could provide.

CU analytics tool adds fraud detection features

A new module available for Co-op Revolution helps credit unions pinpoint compromised cards and merchants more quickly and mitigate the effects of fraud.

Islamic bank brings video teller technology to Oman

The bank has installed NCR Interactive Teller at the Muscat Grand Mall where it will offer customers off-premises access to in-branch teller line services.

Between mobile and branch, no contest at PenFed CU

One of the nation's largest CUs says mobile and Web account for 8 out of 10 member interactions, leaving phone calls and branch visits in the dust.

Minnesota CU dials up advanced capabilities for mobile members

Northwoods Credit Union teamed up with Digital Insight to offer members a better banking experience on their smartphones and tablets.

Oman Arab Bank puts focus on customers with omnichannel solution

The bank will use NCR Aptra Activate to migrate to a consumer experience software platform that seamlessly integrates with the bank's current infrastructure.

NCR, Bank of Ningbo introduce 20-second cardless cash at Chinese ATMs

The software-based solution eliminates the need for customers to enter a PIN, transaction code and withdrawal amount in order to obtain cash without an ATM card.

TSYS, US Bank re-up agreement

Under the long-term agreement, TSYS will continue to support the FI's card payment services and acquiring business, the company says.

FIS Pace Index examines consumer banking expectations

Some survey results show the industry meeting or exceeding customer expectations, but the trust factor continues to be a concern for consumers, the study finds.

Canadian interbank ATM network to grow 30 percent in 3 months

With the addition of hundreds of cash-dispensing ATMs, The Exchange will become Canada's second largest financial institution ATM network.

New Nautilus Hyosung model combines key features of bank, retail ATMs

The company says its new 5200 retail ATM opens the door for IADs to pursue new revenue streams through branding programs with FIs.

New resource helps FIs assess, address cyberthreat readiness

The FFIEC says that financial institutions of all sizes can use the Cybersecurity Assessment Tool to inform their risk management planning.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.