SBI rolls out tortuous ATM fee schedule following RBI rule changes

For customers with a low average monthly account balance, keeping the rules straight could be frustrating; for those with a heftier balance, they're as simple as f-r-e-e.

FEATURES


A small operator's guide to basic ATM care

Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.

6 ATM anti-fraud steps for small FIs

As big banks lock down their systems, small FIs could increasingly fall victim to ATM fraud. Here are effective actions you can take to make sure yours doesn't.

ATM & Mobile Innovation Summit addresses mobile wallet dilemma

With literally hundreds of mobile wallets in the marketplace, how are FIs - not to mention consumers - supposed to settle on just one?

For the self-service branch, the future is now

The continuing recognition of the importance of the branch is reflected by the willingness of financial institutions across the world to invest at record levels in the development of new retail concepts.

Digital payments gain ground as HCE hints at FI involvement

HCE technology has the potential to advance mobile transactions powered by tethered credit or debit card accounts, says Juniper Research and other industry observers.

Boost brand awareness with effective ad strategies

For many FIs and IADs, promotional messages at the ATM can generate the extra jolt of power that moves a current or potential customer to action.

3 ways to keep the focus on the customer

One customer's bad experience and three common-sense ways to ensure that your customers will never have one remotely like it.

How will the ATM industry keep up with escalating fraud?

Execs from Wincor and Diebold explain how a global ATM security association will help make the response to criminal exploits faster and more efficient.

With ATMs, meet boomers where they live, millennials where they work

With ATMs acting more like branches and branches acting more like oversized ATM vestibules with live bankers, the industry finally has the agility to serve customers at the location of their preference.

It's not an ATM. It's another branch.

It might be time to start considering your individual ATMs as mini-branches and to begin thinking about how to deliver an experience befitting of their importance as such.

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NEWS


Denali Alaskan FCU partners with Co-op for ATM access

The Co-op ATM program allows the FCU's members to use 30,000 Co-op networked ATMs across Alaska and the lower 48 states.

Not bound by tradition, Generations Bank embraces branch transformation

The 144-year-old bank has opened its first 'tellerless' branch featuring full-service virtual banking and on-site specialists who help customers with more complex financial needs.

Diebold aims for greater security, customer convenience with new 5500 ATM series

The company says its new ATM line supports financial institutions' need to drive efficiencies, manage risks and reduce costs.

Ethiopian IT firm wins contract to install 50 ATMs for Nib International Bank

Moti Engineering will deliver the machines within 60 days; with this order, Moti will have supplied a total of 949 ATMs to Ethiopian banks.

Fiserv Portico collects 11 new CUs

The zero-footprint solution has attracted a variety of new users over the past 13 months.

Somalia increases its ATM count ... to 1

After decades of conflict, the installation of Somalia's first-ever ATM represents the hope of better things to come.

CU24, MasterCard ink EMV licensing deal

The agreement allows CU24 to route EMV card transactions bearing the MasterCard U.S. common application identifier over its payments network.

Dolphin Debit reels in ATM outsourcing deal with Arizona CU

Altier Credit Union has turned over management of its off-site ATMs, eliminating the need for staff to trek out to distant locations for machine servicing.

PNB customers to pay for EMV cards

The Indian bank has implemented a fee of $1.63 that customers must pay to get a compliant card before the ATM liability shift in 2017.

CheckAlt automates ATM terminal reconciliation for faster settlement

The new service was developed to help FIs find and fix check reconciliation issues with less effort and fewer resources.

BofA begins rollout of EMV debit cards this week

The FI says that all new and reissued consumer and small business debit cards will now include EMV chip technology.

ATM fees track higher for 8th straight year

Foreign fees are up 5 percent year-over-year, 23 percent over the past five years, Bankrate.com finds in its 2014 survey of major U.S. cities.

Regulators advise FIs to address 'Shellshock' vulnerability ASAP

The vulnerability could allow an attacker to execute malicious code on the widely used Bash software tool and gain control over a targeted system.

Citi intros checkless checking account

With more people banking via ATM, online and mobile channels, fewer customers are demanding paper checks, Citi found.

Not so fast, Citi: Walmart intros GoBank checkless accounts

Walmart's new offering for the un- and underbanked is checkless and overdraft-free, just like Citi's. Both also offer tens of thousands of free ATMs.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.