Episys Anywhere app expands CU staff, self-service capabilities

The new native app powered by Maluzai software enables CU employees to conduct branch activities on a tablet, and delivers a new channel for in-branch self-service.

FEATURES


New guide offers a comprehensive view of ATM and mobile integration

The free downloadable publication includes 53 pages of survey results, case studies and interviews with innovators in the areas of ATM and mobile channel integration and branch reinvention.

More relevant than ever: The changing face of the ATM

Financial institutions are investing more in high-tech features that appeal to cash-carrying millennials, and that's a great opportunity for IADs.

ATM enclosure access: Three problems, one solution

FIs, CIT providers and IADs all face issues of key management, custodian authorization and security integration. One company says it has a solution for all.

Apple Pay: A short-term plan for 500 banks?

Costs associated with the Apple partnership might accelerate financial institutions' plans to release their own mobile wallets — perhaps even with some help from merchants.

A small operator's guide to basic ATM care

Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.

6 ATM anti-fraud steps for small FIs

As big banks lock down their systems, small FIs could increasingly fall victim to ATM fraud. Here are effective actions you can take to make sure yours doesn't.

ATM & Mobile Innovation Summit addresses mobile wallet dilemma

With literally hundreds of mobile wallets in the marketplace, how are FIs - not to mention consumers - supposed to settle on just one?

For the self-service branch, the future is now

The continuing recognition of the importance of the branch is reflected by the willingness of financial institutions across the world to invest at record levels in the development of new retail concepts.

Digital payments gain ground as HCE hints at FI involvement

HCE technology has the potential to advance mobile transactions powered by tethered credit or debit card accounts, says Juniper Research and other industry observers.

Boost brand awareness with effective ad strategies

For many FIs and IADs, promotional messages at the ATM can generate the extra jolt of power that moves a current or potential customer to action.

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NEWS


FIS, CSCU team up to extend fraud protection solution to CUs

Compromise Manager promises timely card blocking, reduced administration costs, and automated cardholder alerts for small and midsize credit unions.

US banks hit with EMV fraud (yes, EMV fraud)

Fraudsters are devoting their energies to exploiting holes in the smart chip transaction process. And it seems that they have found a few.

Instant issuance yields big boost in exchange revenue for New Jersey FI

First-month payment card exchange revenue increased 7.32 percent year over year at Atlantic Stewardship Bank after it implemented Card at Once.

GRG, Standard Chartered go live with Hong Kong's first VTMs

The devices provide remote video teller assistance for more than 70 percent of traditional counter transactions.

Wincor, Sparkasse Bremen re-up partnership

Wincor Nixdorf Portavis and the German savings bank Sparkasse Bremen will extend their current outsourcing agreement for five more years.

Pulse forms consulting group to serve FI needs

Pulse InSights will offer strategic services to banks and credit unions, with a focus on card portfolio performance, branch maximization and customer outreach.

Brink's to revamp Netherlands ops after losing major customer

As it winds up its ATM servicing relationship with Rabobank, Brinks is contemplating the closure of three facilities and the downsizing of its workforce by about 600 employees.

SBI rolls out tortuous ATM fee schedule following RBI rule changes

For customers with a low average monthly account balance, keeping the rules straight could be frustrating; for those with a heftier balance, they're as simple as f-r-e-e.

Denali Alaskan FCU partners with Co-op for ATM access

The Co-op ATM program allows the FCU's members to use 30,000 Co-op networked ATMs across Alaska and the lower 48 states.

Not bound by tradition, Generations Bank embraces branch transformation

The 144-year-old bank has opened its first 'tellerless' branch featuring full-service virtual banking and on-site specialists who help customers with more complex financial needs.

Diebold aims for greater security, customer convenience with new 5500 ATM series

The company says its new ATM line supports financial institutions' need to drive efficiencies, manage risks and reduce costs.

Ethiopian IT firm wins contract to install 50 ATMs for Nib International Bank

Moti Engineering will deliver the machines within 60 days; with this order, Moti will have supplied a total of 949 ATMs to Ethiopian banks.

Fiserv Portico collects 11 new CUs

The zero-footprint solution has attracted a variety of new users over the past 13 months.

Somalia increases its ATM count ... to 1

After decades of conflict, the installation of Somalia's first-ever ATM represents the hope of better things to come.

CU24, MasterCard ink EMV licensing deal

The agreement allows CU24 to route EMV card transactions bearing the MasterCard U.S. common application identifier over its payments network.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.