Philly CU's four new branches to feature self-service format

Auto-deposit ATMs, in-lobby teller terminals and cash recyclers will support a transformed branch model for Citadel, a $2 billion FI serving 160,000 members.

FEATURES


Boost brand awareness with effective ad strategies

For many FIs and IADs, promotional messages at the ATM can generate the extra jolt of power that moves a current or potential customer to action.

3 ways to keep the focus on the customer

One customer's bad experience and three common-sense ways to ensure that your customers will never have one remotely like it.

How will the ATM industry keep up with escalating fraud?

Execs from Wincor and Diebold explain how a global ATM security association will help make the response to criminal exploits faster and more efficient.

With ATMs, meet boomers where they live, millennials where they work

With ATMs acting more like branches and branches acting more like oversized ATM vestibules with live bankers, the industry finally has the agility to serve customers at the location of their preference.

It's not an ATM. It's another branch.

It might be time to start considering your individual ATMs as mini-branches and to begin thinking about how to deliver an experience befitting of their importance as such.

Consumers' real-world cost of cash: A defining moment for ATM deployers and merchants

Many IADs believe it's a race to zero in terms of fees, but the true opportunity is to shift ATM transactional costs from the consumer to the marketers trying to reach them while they're “out-of-home."

Bankers on the frontlines of cyber defense

Today, firewalls, encryption, antivirus software and cloud providers are just as important to a bank’s security as armed guards, security cameras and steel vaults.

Could Apple or Google smash the banks?

Tech giants don't need to compete head-to-head with traditional banks and payment networks — they can simply innovate around them.

Why do consumers hate ATM fees so much?

It might be because they don't have a clue where the money goes ... and nobody's taken the time to educate them.

5 criteria for effective case management

As fraudulent activity rises, so does the need for systems that can identify, isolate and interrupt it.

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NEWS


Smartphone camera is focal point for mobile banking growth, Malauzai says

The smartphone camera is the perfect conduit for mobile banking innovation as accountholders embrace the idea of conducting financial business via pictures, the company says.

EMV cardmaker CPI to acquire instant issuance provider EFT Source

The move will formalize a working partnership between the two companies that goes back more than 15 years.

CBN overturns fee moratorium for off-us ATM withdrawals

Nigeria's apex bank has reversed itself once again as the government tries to realize its vision to become cashless (or, at least, less cash-driven) by 2020.

ABA intros universal banker training certificate

The program reflects the growth of the self-service branch and the transition from teller service to single-contact banking assistance.

New switch to help Indonesia's regional banks compete with major FIs

Infrastructure on the Way4 processing platform will provide connections between all provincial regional development banks, existing local and domestic switches, mobile operators and billing aggregators.

McGraw-Hill FCU, Co-op expand card processing relationship

The ATM and PIN debit processing agreement between the FCU and the California-based CUSO will broaden to include credit and signature debit services.

PAI, SchoolsFirst FCU strike branding deal on LA ATMs

Payments Alliance International lands yet another branding agreement on ATMs it owns and operates in Rite Aid pharmacies.

Number of consumers who prefer ATMs over other banking channels rises in 2013, ABA says

The ATM remains in third place among customers' favorite banking channels, but it achieved a stronger showing in 2013 (14 percent), compared with 2012 (11 percent).

German bank adds protection against ATM malware upload

Newly integrated software allows only authorized code to run on the ATM network, so ING-DiBa can prevent attacks, rather than simply responding to them.

FNB, NCR take home award for ‘Best ATM and Kiosk Project in Africa’

FNB won the award for its successful implementation of the NCR SelfServ 4 slim line kiosk, using a custom platform that supports the FI's inclusion banking strategy.

DBS, Fiserv receive top honors for self-service banking project

The two have earned a Best ATM and Kiosk Project award for an in-house network management center that enables end-to-end SSB terminal monitoring and management.

Group forecasts issuance of 575 million chip cards in US by end of 2015

Estimates from nine major banks in the Payments Security Task Force indicate significant momentum behind the adoption of EMV-enabled chip cards in the US, Visa says.

New publication sets out recommendations for ATM user interface

ATMIA aims to establish global guidelines that will help deployers maximize modern UI capabilities.

ABSA Bank takes ATM ownership in-house with buy from Bytes

The South African FI entered into an agreement with IAD Bytes to acquire its ABSA-branded ATMs and related lease sites in a deal that took effect August 1.

Abu Dhabi bank aims to transform the branch with interactive banking solution

The system connects staff to real-time customer and transaction data via tablet PCs, allowing them to move freely about the branch and assist customers as needed.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.