With ATMs acting more like branches and branches acting more like oversized ATM vestibules with live bankers, the industry finally has the agility to serve customers at the location of their preference.
It might be time to start considering your individual ATMs as mini-branches and to begin thinking about how to deliver an experience befitting of their importance as such.
Many IADs believe it's a race to zero in terms of fees, but the true opportunity is to shift ATM transactional costs from the consumer to the marketers trying to reach them while they're “out-of-home."
Today, firewalls, encryption, antivirus software and cloud providers are just as important to a bank’s security as armed guards, security cameras and steel vaults.
Tech giants don't need to compete head-to-head with traditional banks and payment networks — they can simply innovate around them.
It might be because they don't have a clue where the money goes ... and nobody's taken the time to educate them.
As fraudulent activity rises, so does the need for systems that can identify, isolate and interrupt it.
Some community financial institutions around the U.S. are looking to a new technology to steer customers to lower-cost delivery channels.
Patent troll suits will still pop up, but the ATM industry now has a better chance of beating them.
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A pair of case study models can help ATM operators estimate the potential financial benefits to their business.
Ion Bank, a community bank serving customers in Connecticut, is increasing its use of interactive video technology from NCR Corp. The positive response generated since the FI introduced the technology at one branch in 2012 has led to the purchase...
The project for Bank Tabungan Pensiunan Nasional marks the entry of the payments software and services provider into the Indonesian market.
The rising cost of delivering on consumer demands for efficiency is causing an increasing number of banks to outsource ATM deployment and fleet management.
Transport for London and Raphaels Bank have partnered to outfit 70 sites across the London Underground with ATMs that dispense both pounds and euros. The service has been designed to make it easier for busy London workers, commuters and residents...
The new People's United Merchant Services combines the FI's strong reputation and broad access to commercial merchants with Vantiv's payments expertise, products, security tools, technology and processing scale.
A new research note answers questions asked by retail bankers and debit issuers who wonder whether - and how - they can benefit from big data analytics.
Guaranty Bank & Trust of Mount Pleasant, Texas, has adopted advanced solutions from Diebold Inc. to support its branch transformation strategy as the FI expands into the Texas markets of Longview and Bryan/College Station. The bank has opened five locations...
AK BARS Bank and Safensoft have announced the recent completion of PCI DSS recertification at the bank using SafenSoft information security solutions. This is the fourth year in a row that the bank has achieved compliance, but the first year...
FedChoice FCU, a federal employees credit union serving nearly 25,000 members, has implemented QwikDeposit ToGo from Bluepoint Solutions for mobile remote deposit capture.
Bradesco, one of the largest financial institutions in Brazil, will begin piloting new technology from NCR Corp. that allows immediate accountholder credit for cash deposits made at the ATM. The new technology will eliminate the use of envelopes for cash...
Barclays has announced that it will promote more than 6,500 branch staff from the role of teller (or "cashier," as the FI calls them) to that of "community banker." A news release from the London-based bank said that the move...
The Visa-branded account offers an array of largely free electronic services — bill pay, e-statements, person-to-person money transfers and 70,000 surcharge-free ATMs. And no checkbook.
Citizens Bank of Edmond in Edmond, Okla., has become the first community branch in the nation to put a face to electronic banking with direct video links at the ATM, according to an announcement from technology provider Ordermatic. The bank...
Cummins Allison, a provider of ATMs and coin, currency and check processing technology, has expanded its Money Machine 2 self-service coin counter options with the addition of a dual-bin coin collection unit.
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Banca Popolare di Bari, one of Italy’s largest banks, has tapped NCR Corp. to help implement the bank's vision for a ‘branch of the future.’ This includes the first European deployment of NCR Interactive Banker — software-based technology that allows...