3 keys to successful branch transformation

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are sometimes failing to understand the process involves more than the deployment of shiny new technologies.

FEATURES


Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Sponsor: Bank Customer Experience Summit


How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.


After demonetization, India queues up for cash

Indians have responded to the overnight demonetization of 500 and 1,000 rupee banknotes with the patience of people long accustomed to queuing for service in a nation whose banking infrastructure is scrambling to catch up with its sprinting economy.

How Scotiabank ensures a seamless customer experience at the ATM

At the recent BCX Summit in Chicago, Scotiabank VP Jorge Lemus talked about the evolving role of ATM technology in enabling a great end-user experience.

Sponsor: Bank Customer Experience Summit


Diebold Nixdorf: After the crowdstorm

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

The Scottish invention that dispenses cash: Honor its history, marvel at its future

ATMIA Europe Executive Director Ron Delnevo looks to a future where the ATM serves as a "community financial services hub," a one-stop shop for everything to do with financial services, at the heart of a revitalized local community.

Citi joins the Pays

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

Monitored or managed? The ATM operator's dilemma

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

2017: A big year for the ATM industry

As we approach the 50th anniversary of the ATM and the 20th anniversary of the ATM Industry Association, both in 2017, there is plenty to celebrate and commemorate.

Adding value with fintech: What's in it for the customer?

At the BCX Summit, Darren Easton of CFSI explained that technology is only as great as its ability to prove to customers that their FI cares about their financial health.

Sponsor: Bank Customer Experience Summit


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RESOURCES




[Micro-Webinar] ATM Management: Are You a Leader or a Laggard?

Watch this micro-webinar as Fiserv discusses best practices and forward thinking ATM management strategies that set leading ATM deployers apart from the pack.

Type: Webinar

Sponsor: Fiserv




INETCO Analytics™ – Game-changing knowledge of where, when and how customers bank

Whether you are tracking card performance, detecting transaction anomalies, or trying to gain a deeper understanding of customer behavior and channel profitability, it is time to make data accessibility the focus of your analytics strategy.

Type: Fact Sheet

Sponsor: INETCO Systems Limited




The Internet of Things in the world of banking: potential or reality?

Auriga has launched its latest White Paper on the Internet of Things and its impact on the world of banking. The White Paper asks whether the Internet of Things is already a reality and highlights its huge estimated value of $14.4 trillion by 2022.

Type: White Paper

Sponsor: Auriga




[WEBINAR] 5 big hassles that can be alleviated with ATM managed services

Join us during this live webinar and discover the benefits of outsourcing some or all of your ATM fleet management.

Type: Webinar

Sponsor: Elan Financial Services




Omnichannel Marketing for Financial Institutions: An Industry Guide

ATM Marketplace surveyed financial institutions, (FIs) worldwide and conducted detailed interviews with leading European and North American FIs and consultants to to better understand FIs' preferences in omnichannel marketing systems.

Type: Guide

Sponsor: Auriga




[WEBINAR] Exploring Groundbreaking New Approaches to Banking Transformation from a Global Community of Innovators

Watch this webinar with Diebold Nixdorf to gain insight into the results of the crowdstorming initiative.

Type: Webinar

Sponsor: Diebold Nixdorf


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