The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven future of customer engagement.
A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.
Financial institutions need to view branch transformation from the perspective of specific consumer segments’ requirements and preferences and in the context of digital banking channels.
Wincor Nixdorf International
If gaining access to money from an ATM crosses the line from convenient and 'cool' to burdensome, the flight from cash will accelerate.
Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal task.
This report provides guidance for ATM deployers considering the integration of their ATM and mobile channels.
Card brand lawyers are almost certainly sounding the alarm about potential lawsuits and legislation, but the finance folks are eager to shed billions in fraud costs.
A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.
Delegates at the ATM & Mobile Innovation Summit, held Sept. 9–11 in Washington, DC, talk about conference takeaways, and why they'll be looking forward to next year's meet-up in Chicago.
At the recent ATM & Mobile Innovation Summit in Washington, DC, a pair of security experts discussed the implications of the Ashley Madison data breach, as well as other worrisome cybercrime trends.
In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer experience.
Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.
A report by the Reserve Bank of Australia says that "it is likely that ATM numbers will begin to fall, given the observed decline in cash use and ATM withdrawals."
The annual ATM & Mobile Innovation Summit in Washington, D.C., included discussions about virtual currency and the role it might play in financial services.
That's what one industry executive declared during the first day of the annual ATM & Mobile Innovation Summit in Washington, D.C.
Legacy bank payments systems are under pressure and must be reimagined and transformed as the industry moves forward.
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In order attract new users, the bitcoin community needs a familiar medium — such as an ATM — to provide an introduction.
Oman Arab Bank will use the NCR Solidcore Suite for APTRA and Anti-Skimming SPS technology to secure its banking channels against potential points of compromise.
Payment cards are gradually making inroads on cash, as the government and banks begin to provide basic financial access to the population.
Members of the Virginia-based credit union will gain access to the 55,000 ATMs in the Allpoint network.
The implementation of CR2's BankWorld will allow the Nigerian FI to offer a range of convenient new payment facilities, the company says.
Growth has likely been propelled by economic recovery in mature markets, rapid expansion in China, adoption of mobile and contactless, and faster payment schemes.
Half of Americans will Google an answer before they'll try to remember it — and then, eight seconds later, forget the answer they got from Google, says Kaspersky Lab.
Wincor will acquire the business, infrastructure and employees of Brink's Netherlands and integrate them with its existing subsidiary, SecurCash.
One of the three companies is Bankjoy, the provider of a banking API and a branded, mobile banking app for CUs and community banks.
New York-based ALMA Bank will become the latest 'early adopter' of the new technology with its implementation of Diebold Mobile Cash Access.
Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more complex needs.
The turnkey solution lets an FI's new customers quickly migrate their recurring payments and deposits to a newly opened bank account, the company says.
Unsuspecting customers of the Dubai FI received envelopes stuffed with as much as $272 in cash when they used the specially constructed ATM.
CR2's BankWorld platform will allow Ameriabank to offer advanced banking services 24/7 through any self-service channel, the company says.
For deployers who are not quite there yet, a free "ATM and Mobile 101" report offers valuable guidance on the integration of ATM mobile channels.
Intralinks says its cloud-based Via solution will ensure the safe exchange by association members of sensitive information about ATM threats and countermeasures.
The companies say that their AppGuard solution has proven in live testing that it can prevent intrusion by the recently identified Backdoor.ATM.Suceful malware.
After six months without an ATM in town, residents of Skoghall, Sweden, were in the mood to celebrate their brand new Bankomat machine.
A just-released study from Bankrate.com says that ATM fees have increased by 21 percent within the past five years.
Consumer advocate ProtectMyData argues that the chip-and-signature implementation favored by US financial institutions lacks teeth.
The companies' new agreement will triple the number of Cardtronics ATMs carrying the TCF brand.
The company says its new Clear2Pay Open Test Solutions suite makes EMV conversion smoother and faster for corporations.
In the past year, the group has launched working groups focused on software security, data encryption, skimming and card compromise, and cassette security.
While the big retailers are compliant with the EMV credit card chip mandate hitting today, many retailers are playing catch-up, a new study reveals.
A Russian developer of ATM antivirus software publicizes its discovery of an ATM Trojan horse ... and pays the price.
Android tokenization capability means that CSI customers can now fully participate with the major mobile wallet schemes, the company says.
The Datacard CVP will help to ensure accurate encoding of the full range of STPay EMV smartcard solutions prior to mass rollout, the companies say.
By the end of 2015, 60 percent of cards will have chips, compared with 30 percent in June, the Payments Security Task Force says.
The document serves as a starting point for understanding South Africa's rapidly growing retail payments market, the ATM industry trade group says.
The new mobile platform features complete portal functionality and is compatible with any smartphone or tablet, regardless of the OS, the company says.
SmartSafeManager software allows Sectran to extend provisional credit to merchant customers as long as money is secured in the store's smart safe.
New ATM and software solutions allow Nationwide Building Society to focus on next-gen online and mobile services that meet member needs, NCR says.
ATM malware exhibiting stealthier features and multivendor capability heralds 'the dawn of a new criminal industry targeting ATMs,' says the firm that discovered GreenDispenser.
The first celebrity-endorsed bitcoin ATM is live and ready to rumble at the LINQ Hotel and Casino in Las Vegas, says operator Bitcoin Direct.
But it's not as if the expectation keeps cybersecurity experts themselves from making mobile payments, a new study finds.
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The new solution gives Aruba Bank full EMV acceptance functionality at its ATMs, and enables instant issuance for chip cards, Euronet says.