Bankers get straight talk — and surprising insights — from millennials

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and advertisers who co-opt millennial-speak.


Too big to die?: Debating the future of cash

Pro- and anti-cash factions faced off at last week's Bank Customer Experience Summit in Chicago to debate the question, 'Is it time to kill cash?'

How Umpqua Bank answered the question, 'What business are we in?'

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

The dumb thing about smart cards: EMV’s identity problem at the ATM

Replacing a dumb card with a smart card doesn't solve the problem of knowing the cardholder's identity. Only with identity authentication can EMV provide a full solution for combatting fraud.

PNC Bank and the ABCs of enabling users of EMV-enabled ATMs — Part 2

In the second part of our inside look at a successful EMV implementation, PNC Bank shares its formula for ensuring that the bank's 6 million customers will be comfortable using chip card technology at its 9,000 ATMs.

PNC Bank and the long drive to EMV-enabled ATMs — Part 1

The bank's 9,000-ATM fleet will be entirely EMV-enabled this month. In a two-part series, we'll look first at the internal aspects of migration — hardware and software upgrades; and then at the external aspect — making customers comfortable with the new technology.

Mobile: Not a unique channel, but an integral part of every delivery channel

Today, few financial transactions cannot be completed in full or in part on a smartphone or tablet; they've become such an integral endpoint that all channels exploit their capabilities.

Moving the immovable: 3 ways to migrate merchant ATMs to EMV

As a group, small merchants have been frustratingly obstinate about upgrading their ATMs for chip card transactions. But there are several ways to get them moving in the right direction.

The ATM Marketplace August Top 5

For the ATM industry, the only thing hotter than the weather in August was news about the finalized business combination between Wincor Nixdorf and Diebold — and its subsequent complications.

Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.

Mike Keller reflects on 10 years of fighting for the legislative interests of ATM owners

After more than 10 years co-chairing the ATMIA government relations committee, Keller will step down in 2017. Here, he shares his thoughts on GRC accomplishments.

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Upgrade to EMV before your ATMs become a fraud target

ATM deployers who aren't EMV-ready could face much higher costs.

Type: White Paper

Sponsor: National Cash Systems

Shield Your ATM and Your Profits

Protecting your ATM investment is crucial in maintaining profitability. Equipment malfunctions and maintenance requirements resulting from general wear and tear cause downtime, which quickly cuts into revenue.

Type: White Paper


[LIVE WEBINAR] Five Awesome Ways to Improve Customer Engagement

Date: October 18, 2016 | Time: 11:00 AM ET | Duration: 60 Minutes | Join Fiserv and INETCO as we share real-world examples of how consumer transaction data is being used to improve customer engagement, across a variety of business units.

Type: Webinar

Sponsor: INETCO Systems Limited

EMV & The Merchant Owned ATM: Protecting Your Business

Getting merchants to upgrade their ATMs to EMV has been frustrating for ATM delopyers. As ATM owners, merchants face the same level of risk exposure at their cash dispensing machines as their POS terminals. However, many merchants – annoyed with the POS liability shift – don't realize ATM fraud has the potential for much larger consequences.

Type: White Paper


[LIVE WEBINAR] Deep insert skimming: Breaking news on attacks and defenses

Date: October 6, 2016 | Time: 10:00 AM ET | Duration: 60 Minutes | Join industry experts to discover more about deep insert skimming and the critical importance of active protection.

Type: Webinar

Sponsor: TMD Security GMBH

FSS Hosted Payment Services - Case Study

FSS’ integrated ‘Payment-in-a-box’ solution delivers customer delight and enables seamless operations for a new age private sector bank.

Type: Case Study

Sponsor: FSS

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