ICX Symposium: The future of customer experience

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven future of customer engagement.

Breaking down silos: The new cross-channel ATM management

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

The Customer’s Journey: Transforming the Branch Network

Financial institutions need to view branch transformation from the perspective of specific consumer segments’ requirements and preferences and in the context of digital banking channels.

Sponsored by: Wincor Nixdorf International

Friendly ATMs — what brings you back?

If gaining access to money from an ATM crosses the line from convenient and 'cool' to burdensome, the flight from cash will accelerate.

Webinar: ATM management in an omnichannel world

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal task.

ATM & Mobile 101

This report provides guidance for ATM deployers considering the integration of their ATM and mobile channels.

Sponsored by: FIS

Countdown to the EMV liability shift: Will the card brands blink?

Card brand lawyers are almost certainly sounding the alarm about potential lawsuits and legislation, but the finance folks are eager to shed billions in fraud costs.

AMIS: 'The Future of Payments' revisited

A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.

AMIS: 'Provocative and inspiring'

Delegates at the ATM & Mobile Innovation Summit, held Sept. 9–11 in Washington, DC, talk about conference takeaways, and why they'll be looking forward to next year's meet-up in Chicago.

Ashley Madison: The new face of data breaches

At the recent ATM & Mobile Innovation Summit in Washington, DC, a pair of security experts discussed the implications of the Ashley Madison data breach, as well as other worrisome cybercrime trends.

The omnichannel imperative

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer experience.

Why we need 'the fool on the hill'

Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.

Like empty beer cans, Australian ATMs are being crunched!

A report by the Reserve Bank of Australia says that "it is likely that ATM numbers will begin to fall, given the observed decline in cash use and ATM withdrawals."

Bitcoin brings the blockchain, and regulation, to the forefront

The annual ATM & Mobile Innovation Summit in Washington, D.C., included discussions about virtual currency and the role it might play in financial services.

Samsung Pay: The mobile wallet winner?

That's what one industry executive declared during the first day of the annual ATM & Mobile Innovation Summit in Washington, D.C.

'Fearless Imagination': Reimagining FI payments systems

Legacy bank payments systems are under pressure and must be reimagined and transformed as the industry moves forward.

Can ATMs move bitcoin into the mainstream?

In order attract new users, the bitcoin community needs a familiar medium — such as an ATM — to provide an introduction.

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OAB steps up skimming protection with NCR solutions

Oman Arab Bank will use the NCR Solidcore Suite for APTRA and Anti-Skimming SPS technology to secure its banking channels against potential points of compromise.

Mexican government policy drives growth in e-payments

Payment cards are gradually making inroads on cash, as the government and banks begin to provide basic financial access to the population.

ABNB FCU plugs into Allpoint surcharge free network

Members of the Virginia-based credit union will gain access to the 55,000 ATMs in the Allpoint network.

Access Bank taps CR2 for self-service management software

The implementation of CR2's BankWorld will allow the Nigerian FI to offer a range of convenient new payment facilities, the company says.

Study: Noncash payments growing faster than GDP

Growth has likely been propelled by economic recovery in mature markets, rapid expansion in China, adoption of mobile and contactless, and faster payment schemes.

Is impatience making us digital amnesiacs?

​Half of Americans will Google an answer before they'll try to remember it — and then, eight seconds later, forget the answer they got from Google, says Kaspersky Lab.

Wincor grows cash handling business with Brink's buy

Wincor will acquire the business, infrastructure and employees of Brink's Netherlands and integrate them with its existing subsidiary, SecurCash.

Check capture company expands fin tech portfolio

One of the three companies is Bankjoy, the provider of a banking API and a branded, mobile banking app for CUs and community banks.

NY FI to roll out cardless cash access

New York-based ALMA Bank will become the latest 'early adopter' of the new technology with its implementation of Diebold Mobile Cash Access.

Poll: In Canada, millennials drive charge toward new banking tech

Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more complex needs.

Digital Insight bolsters product suite with ClickSwitch

The turnkey solution lets an FI's new customers quickly migrate their recurring payments and deposits to a newly opened bank account, the company says.

Emirates NBD mobile ATM dispenses holiday cash gifts

Unsuspecting customers of the Dubai FI received envelopes stuffed with as much as $272 in cash when they used the specially constructed ATM.

Ameriabank, CR2 team to deliver omnichannel banking experience

CR2's BankWorld platform will allow Ameriabank to offer advanced banking services 24/7 through any self-service channel, the company says.

The ATM-and-mobile age is here. Where are you?

For deployers who are not quite there yet, a free "ATM and Mobile 101" report offers valuable guidance on the integration of ATM mobile channels.

ATM Security Association taps Intralinks for information sharing

Intralinks says its cloud-based Via solution will ensure the safe exchange by association members of sensitive information about ATM threats and countermeasures.

AppGuard said to protect against new multivendor ATM malware

The companies say that their AppGuard solution has proven in live testing that it can prevent intrusion by the recently identified Backdoor.ATM.Suceful malware.

Swedes swoon over village's newly installed ATM

After six months without an ATM in town, residents of Skoghall, Sweden, were in the mood to celebrate their brand new Bankomat machine.

US ATM fees reach record high

A just-released study from Bankrate.com says that ATM fees have increased by 21 percent within the past five years.

US EMV effort raises hackles of fraud watchdog

Consumer advocate ProtectMyData argues that the chip-and-signature implementation favored by US financial institutions lacks teeth.

Cardtronics, TCF broaden branding relationship

The companies' new agreement will triple the number of Cardtronics ATMs carrying the TCF brand.

FIS intros suite of brand-accredited solutions, services for EMV rollout

The company says its new Clear2Pay Open Test Solutions suite makes EMV conversion smoother and faster for corporations.

ATM Security Association to address ATM Security 2015

In the past year, the group has launched working groups focused on software security, data encryption, skimming and card compromise, and cassette security.

More than a few retailers playing catch-up in EMV card compliance

While the big retailers are compliant with the EMV credit card chip mandate hitting today, many retailers are playing catch-up, a new study reveals.

The hazards of outing ATM malware

A Russian developer of ATM antivirus software publicizes its discovery of an ATM Trojan horse ... and pays the price.

CSI tokenization to support payments via Android Pay

Android tokenization capability means that CSI customers can now fully participate with the major mobile wallet schemes, the company says.

STMicroelectronics on board with Datacard chip validation program

The Datacard CVP will help to ensure accurate encoding of the full range of STPay EMV smartcard solutions prior to mass rollout, the companies say.

98 percent of US cards forecast to be EMV-enabled by end of 2017

By the end of 2015, 60 percent of cards will have chips, compared with 30 percent in June, the Payments Security Task Force says.

ATMIA Africa publishes retail payment trends study

The document serves as a starting point for understanding South Africa's rapidly growing retail payments market, the ATM industry trade group says.

Diebold adds mobile functionality to SecureStat

The new mobile platform features complete portal functionality and is compatible with any smartphone or tablet, regardless of the OS, the company says.

Sectran turns smart safes into 'virtual tellers' with Morphis app

SmartSafeManager software allows Sectran to extend provisional credit to merchant customers as long as money is secured in the store's smart safe.

Nationwide, NCR elevate member service with new software, ATMs

New ATM and software solutions allow Nationwide Building Society to focus on next-gen online and mobile services that meet member needs, NCR says.

New ATM malware variant discovered on Mexican ATMs

ATM malware exhibiting stealthier features and multivendor capability heralds 'the dawn of a new criminal industry targeting ATMs,' says the firm that discovered GreenDispenser.

Mike Tyson LINQ'd with Vegas bitcoin ATM

The first celebrity-endorsed bitcoin ATM is live and ready to rumble at the LINQ Hotel and Casino in Las Vegas, says operator Bitcoin Direct.

Security pros predict rise in mobile payment-related breaches

But it's not as if the expectation keeps cybersecurity experts themselves from making mobile payments, a new study finds.

Aruba Bank, Euronet team up on EMV implementation

The new solution gives Aruba Bank full EMV acceptance functionality at its ATMs, and enables instant issuance for chip cards, Euronet says.

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