Cash is half of the US payments pie

Those who prefer cash use cash. Those who prefer cards use cash. In short, everyone uses cash, according to the new Fed study 'Consumer Preferences and the Use of Cash.'

ATMIA email alerts keep recipients current on legislation, regulations

If "ignorance of the law is no excuse," then using a service that keeps you current on the law is a no-brainer.

Card blocking, consumer alerts are keys to fraud prevention

Financial organizations are on high alert regarding payments fraud in the wake of recent high profile customer data breaches. Although overall payments fraud has decreased, attacks targeting debit and credit cards continue to rise. The majority of financial service companies...

It's not an ATM. It's another branch.

It might be time to start considering your individual ATMs as mini-branches and to begin thinking about how to deliver an experience befitting of their importance as such.

Bankers on the frontlines of cyber defense

Today, firewalls, encryption, antivirus software and cloud providers are just as important to a bank’s security as armed guards, security cameras and steel vaults.

Dressing up for the occasion ...

There's no question that ATMs are getting dressed up. Whether it's in support of something temporary — a concert or other event — or an installation of a more permanent nature, ATMs can put on a show.

The Walmartization of EMV

America's largest retailer will bulldoze the remaining barriers to EMV adoption, which might have ramifications at the ATM.

Video teller machines: The future of community banking?

Some community financial institutions around the U.S. are looking to a new technology to steer customers to lower-cost delivery channels.

A very big roll of the dice ...

As HP moves to change the way we think about computers, it might be that ATMs will not change that much after all, but everything behind their façade will be barely recognizable.

The rise of the ATM — self-service banking’s main touch point

How could the dinosaur that is ATM technology possibly survive — much less thrive — in a country full of tech-obsessed millenials? Convenience.

Video teller machines: The future of community banking?

As financial institutions continue to shutter branches to cut costs, video tellers have emerged as a less expensive way for them to provide face-to-face services to customers.

Cash: Reassuringly popular!

Cash is the "good news" payment method. Why? Well, at a simple level, because none of us ever complain that we have too much of it. On the other hand, I often hear people exclaim,"Not another one! I have a...

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

I might be small but I’m your newest customer!

For me, June is dominated by the huge big-tent marketing event, 2014 HP Discover, that HP holds in Las Vegas. I am on my way — more than likely participating — by the time you read this post. I have to admit I really look forward to these events, as they’re the place to hear what is proving successful for HP and its partners.

Staying ahead of ATM skimmers

ATM security is like an ongoing race between the good guys and bad guys. As soon as the industry develops a technological advantage to defeat one method of ATM skimming, it seems criminals find another way to steal card data....

PIN transactions — they're simply safer

The National Retail Federation recently told the Senate Commerce Committee that it’s past time to revamp the fraud-prone payment card system through the use of personal identification number authentication. During a recent Senate hearing on data breaches, Mallory Duncan, NRF...

Business aren't prepared for cyber attacks, study says

Amazing. With the proliferation of cyber attacks globally, most businesses are ill prepared to deal with one, says research from the Economist Intelligence Unit and Arbor Networks. Perhaps businesses have an “It won’t happen to us” mindset, even though hackers...

7 steps to minimizing data breach fallout, part 2

In my previous post, I shared four of the seven steps financial institutions can take to prepare for and respond to a data breach affecting their cardholders. Here are the remaining three: Core maintenance.

7 steps to minimizing data breach fallout, part 1

Many financial institutions have felt the sting of recent breaches — and there could be more to come. Dealing with the aftermath is frustrating, time-consuming and, in some cases, costly. Fortunately, community FIs can take steps to prepare for the next time hackers and fraudsters successfully victimize the industry.

Cardless ATM tests underway

ATM innovation is an ongoing process and, of late, we’ve seen a number of new features come about as a result of developing technologies. Two examples are video conferencing with tellers and email ATM receipts; another is contactless ATM transactions....

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