News

BAI Retail Delivery '99 to focus on technology

October 26, 1999

CHICAGO -- "Redefining the Retail Business System: Connecting with the Information-Rich Consumer" is the theme of Bank Administration Institute's (BAI) Retail Delivery '99 Conference, Dec. 7-10 at the Miami Beach Convention Center. "Changing technology and higher consumer expectations are forcing financial services professionals to redefine the way they do business," said Thomas P. Johnson Jr., president and CEO of BAI. "BAI's agenda for Retail Delivery '99 will deliver vital information on the latest products and innovations, enabling executives to successfully develop effective strategies in today's changing retail banking business." The agenda features industry leaders including: P. Jan Kalff, chairman, ABN AMRO Bank Holding N.V.; William B. Harrison Jr., president and CEO, The Chase Manhattan Corporation; Richard W. Vague, chairman, First USA and WingspanBank.com and executive vice president, Bank One Corporation; Frank J. Petrilli, president and CEO, TD Waterhouse Group; Mark R. Goines, senior vice president, Intuit, Inc.; Bill Kurtis, executive producer and anchor, A&E Network; Lars Nyberg, chairman and CEO, NCR Corporation; and Bill Burnham, general partner, SOFTBANK Capital Partners. A special general session will feature four of banking's leaders who will review the industry's evolution from traditional personal banking to today's technology-inspired, consumer financial services environment. Bill Kurtis, executive producer of the A&E Network, will moderate the Dec. 7 discussion with Dee Hock, retired chairman, Visa International; Thomas Storrs, retired chairman, NCNB Corporation (predecessor to Bank of America); Richard Thomas, retired chairman, First Chicago Corporation; and Carter Golembe, president, CHG Consulting, INC. In addition to 16 pre-conference workshops and nine general sessions, the agenda includes 24 concurrent sessions, featuring senior financial executives who will cover four topic areas: "Leveraging Internet Technology;" "Customer Knowledge and Profitability;" "Delivery Channel Innovation;" and "The Human Factor." The results from BAI's strategic research study, "Survival at the Front Lines: Best Practices in Sales Management," will also be presented. The exhibit hall, with more than 350 companies, will open on Dec. 7 at 1 p.m. and remain open until Dec. 9 at 6:30 p.m. Premier sponsors of BAI's Retail Delivery '99 are IBM, Intuit, Inc., and Security First Technologies. To register: Call BAI's Customer Service Center at 800-224-9889 or 312-683-2464 or visit BAI's Retail Delivery