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The Customer’s Journey: Transforming the Branch Network

Publication Type:
White Paper

Published / Updated:
Oct. 5, 2015

This white paper brought to you by Wincor Nixdorf examines the role and added value provided by the branch in the context of digital banking channels. It stresses the need for FIs to focus on the end-user’s perspective and explains that the idea of “one size fits all” banking services no longer applies in an omnichannel banking era. The notion that the same services, transaction types and products must be available on every channel is not consistent with consumer requirements, preferences and use patterns.



Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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