Device Monitoring: Define Your Own Unique Parameters
ATMs and the rest of your financial institution’s self-service devices are becoming far more complex than they once were. Software upgrades are happening more frequently than ever, and multi-vendor networks are the norm, not the exception. There are more than 4,000 events that can affect a self-service terminal – and anyone charged with ATM maintenance or operations probably feels as if they’ve experienced them all at one time or another.
New technology and evolving consumer behavior is crashing up against legacy infrastructure and limited back-end visibility, forming a perfect storm for ATM operations teams.