Could bank cashiers soon be replaced by chatbots?
50 years on from the first ATM, which started the technological disruption of the banking industry, Auriga has written an article looking at the future of artificial intelligence for customer service within the financial sector. AI looks set to become central to how banks operate. Recently, one major report by consulting firm Accenture predicted AI will be the main way banks interact with their customers in the next three years.
The article looks at the current impact of artificial intelligence, the opportunities for the future and the steps needed to get there.
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