Chapter 1 Introduction: the cash cycle end-to-end
ATM transactions in the U.S.
Global demand for cash
Sources of cash
Chapter 2 Cash recycling
Cash-recycling ATM adoption
European ATMs upgraded with cash recycling
Chapter 3 Issues in cash management
Holidays and events
Chapter 4 Options in cash management
In-house cash management
Internal cash management program development
Off-the-shelf cash management programs
Pros and cons
Chapter 5 Case studies
Erste Bank, Croatia
Chapter 6 Conclusion: the benefits of efficient cash management
Determining which approach works for your business
"The cash cycle generally gets sufficient volumes of cash to bank branches and to ATMs – both at branches and off-site — where customers need it," according to the Accenture report, "Taking Control of the Cash Cycle: Retail Banks' Opportunity in Cash Management."
"When the cash cycle fails, banks incur high costs both in terms of customer satisfaction and financial loss. In comparison to the integrated supply chains seen in other industries, the banking industry's cash cycle combines high on-going costs with low efficiency, tying up more financial, real estate and human resources than it needs to," the report says.
"Cost issues are multi-faceted: the cost of cash itself, cash-in-transit expenses, variable insurance premiums and security costs," said Ron Delnevo, executive director for the ATM Industry Association Europe chapter.. "Plotting a path to minimize overall costs while delivering industry-leading customer service demands complete focus and professionalism."
According to the NCR white paper, "Delivering Cost-effective Choice, Cash Management Strategies," total U.S. countrywide CIT costs are around $3 billion.
"Over $30 billion is borne across the U.S. financial sector and a slightly smaller amount in retail," the NCR paper said. "Put in other terms, cash handling can represent 5–10 percent of a bank's operating costs and is the equivalent of 1–2 percent of total retail sales."
"Best Practices in ATM Replenishment in Europe," a report by the ATM Industry Association in partnership with the European Payments Council, estimates that the cost of cash in the European Union, including the sourcing, preparation and delivery of cash to ATMs, the replenishment of ATMs and the handling of residual cash, is 1.3–2.6 billion euros ($1.7–$3.3 billion) per year.