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Outsourcing allows banks to free their staff to engage in more complex tasks, stay compliant and compete with larger banks, but it also comes with trade offs.
As banks focus on mobile and customer experience, many are outsourcing their ATM maintenance and upkeep. The outsourcing trend, which began in the 1990s, has picked up speed in recent years with EMV upgrades and the migration to Windows 10.
We're in the midst of what appears to be a global revolution in banking. Pity the poor bank CEO struggling to make strategic decisions about branch transformation, staffing, security and costly ATM infrastructure. As if this weren't enough, now hordes of fintechs are threatening to poach the next generation of customers. What's an FI to do?
The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.
Faced with another Windows OS migration, financial institutions are seeking relief from what seems like perpetual ATM upgrade expense and pathetically short product life cycles. And disgruntled Windows ATM owners are discovering that they really do have options.
Many financial institutions prefer to run their own ATMs — some, because they've always done it that way; others, because they believe they are best able to provide service that meets cardholder expectations. But the truth is that they're already outsourcing at least some portion of their ATM operations — and likely losing money on the deal.
ATM outsourcing can be a practical way for an FI to offload an entire channel's-worth of time-consuming operational, logistical and regulatory concerns in order to focus on the more complex and relational aspects of customer service and sales. But maintaining a seamless experience for the user is essential ... and not as simple as it might seem.
Although there is the possibility of a future non-Microsoft OS for ATMs, such a solution has yet to be implemented or fully embraced by the industry. In the meantime, most financial institutions have two options vis-à-vis Windows 10: upgrade or outsource.
Millennials — the "experiential" generation — have been steering away from large, corporate brands and toward smaller, less well-known companies that reflect their values. This "reverse branding" trend presents three distinct opportunities for ATM operators.
Nearly 80 percent of financial institution-owned ATMs in the U.S. will have to be replaced or upgraded to support Windows 10 — so what's an FI to do? Many taking a good look at alternatives to the tiresome and expensive hamster wheel of ATM upgrades.
Even as migration to Windows 7 was taking place, ATM software experts warned that the OS was sure to be short-lived. As predicted, Microsoft made the official announcement early last year that Windows 7 extended support will end on Jan. 14, 2020.
In a lean business environment, it might seem that only larger service companies can maximize the uptime of a customer's ATM fleet. But thanks to supply chain innovations, more companies are realizing the value of an optimized service parts network.
The "town hall" meeting has become a highlight of the annual ATMIA US Conference, encapsulating industry-wide happenings in a tidy 60-minute package. As usual, this year's session covered a lot of ground. Here's the recap.
After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.
The landscape for the small ATM operator is changing rapidly, but cash is not going away as a payment vehicle. Successful small ISOs will be nimble and resourceful enough to use these major changes to grow their business.
After a long run of smooth sailing, Cardtronics hits choppy waters in Q1 as it navigates software issues, EMV and the integration of its largest-ever acquisition halfway around the world — all while tacking toward a new growth phase as a provider of in-branch ATMs.
In Cardtronics' Q3 earnings report, CEO Steve Rathgaber outlined plans to keep the company's momentum growing by becoming the ATM infrastructure partner for FIs.
Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.
As fast as May zoomed by, it would come as no surprise if you missed an ATM Marketplace feature or two. We've collected our top five articles here in one place for your speedy review.
As FIs adapt their physical and digital branch touch points to meet customer needs, they still have to manage operational efficiency and IT infrastructure.