CONTINUE TO SITE »
or wait 15 seconds
As ATM industry gathers in Houston, major innovations and challenges impact business

As ATM industry gathers in Houston, major innovations and challenges impact business

As the ATM industry gathers in Houston for the ATMIA U.S. Conference 2020, industry experts say there are a number of issues that are impacting the industry, including bank transformation, consolidation, cash access and new technologies.

How retail banks can speak to the customer experience

How retail banks can speak to the customer experience

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to better communicate and engage with customers.

Super apps and the fintech revolution in 2020

Super apps and the fintech revolution in 2020

As Big Tech encroaches upon banking, some of the leading app developers in the ride sharing and food delivery space are carving out a niche for themselves in financial services. The challenge posed by these companies could have profound implications for the future of payments.

4 digital banking trends to watch in 2020

4 digital banking trends to watch in 2020

The growing phenomenon of direct, digital banking and Silicon Valley's entry into the payments business pose a series of challenges to traditional banks. NCR's Doug Brown explores the landscape for 2020 to determine how these trends will impact the global banking business moving forward.

Chime, Varo, Grasshopper executives say digital banks see continued growth

Chime, Varo, Grasshopper executives say digital banks see continued growth

Digital bank executives from Chime, Varo and Grasshopper told attendees at this year's annual Money 20/20 conference that they see continued growth in the space as they are providing more responsive and lower fee services to consumers who are leaving legacy bank rivals that are burdened with aging technology and higher fixed costs.

CIBC's Martinez-Moreno: 'Bank user-experience will be key in digital transformation'

CIBC's Martinez-Moreno: 'Bank user-experience will be key in digital transformation'

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

A customer's perspective: It's time to slay a few of banking's sacred cows

A customer's perspective: It's time to slay a few of banking's sacred cows

We're in the midst of what appears to be a global revolution in banking. Pity the poor bank CEO struggling to make strategic decisions about branch transformation, staffing, security and costly ATM infrastructure. As if this weren't enough, now hordes of fintechs are threatening to poach the next generation of customers. What's an FI to do?

Bank Customer Experience Awards competition now open

Bank Customer Experience Awards competition now open

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

AI and video banking join forces

AI and video banking join forces

With technology, one plus one is often greater than two. AI and video technologies complement one another perfectly, and combining them can deliver tremendous value to any financial institution. And this is not just a futuristic vision; various scenarios can either be delivered today or will likely take shape in the not too distant future.

How open banking enables the digital economy

How open banking enables the digital economy

Open banking represents a huge opportunity for financial institutions. By creating ecosystems to develop new customer propositions and generate new revenue streams, banks will be better able to compete with third-party players and big tech like Amazon.

Consumer perceptions, operator opportunities in the ATM channel today

Consumer perceptions, operator opportunities in the ATM channel today

"Changing consumer ATM habits and how to address these for success," a breakout session at last month's ATMIA US conference, gave financial institutions and independent ATM deployers a look at results from a TNS study that illuminated opportunities to increase ATM user satisfaction and boost operator revenues.

Study examines trends in branch transformation and self-service

Study examines trends in branch transformation and self-service

Our newly released free report investigates international trends and practices in branch transformation and highlights the self-service technology that supports and optimizes the customer experience in this exciting and innovation-driven new environment.

How Republic Bank is shaping the in-branch digital experience

How Republic Bank is shaping the in-branch digital experience

Trying to choose from an infinite variety of technology tools available to FIs can be overwhelming, Madhu Reddy, senior vice president and chief information officer at Republic Bank, told Tim Tang, director of enterprise solutions at Hughes. "That’s the reason my starting point is always, “What is the business problem we’re trying to solve?”

How USAA manages disruption: 'We have to keep advancing and innovating'

How USAA manages disruption: 'We have to keep advancing and innovating'

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.

How digital signage can enhance the bank customer experience

How digital signage can enhance the bank customer experience

Digital signage isn't just about delivering dazzling experiences; it's also about building a closer and more mutually beneficial relationship between the customer and the financial institution.

How financial institutions can build trust with digital signage

How financial institutions can build trust with digital signage

Consumers are most likely to trust a financial institution that provides them with reliable information and services in a timely fashion; digital signage can help an FI do exactly that.

How 20th century banking systems fail the  21st century bank customer

How 20th century banking systems fail the 21st century bank customer

Trying to cater to bank customers' needs with 40-year-old systems is as impractical as driving a 1970s car on today’s highways, according to Suresh Ramamurthi, chairman and CTO of CBW Bank. Here, he explains to Tim Tang, Director of Enterprise Solutions at Hughes, why banks must replace core applications rather than attempting to build on them.

How biometrics will shape the future of mobile authentication

How biometrics will shape the future of mobile authentication

No longer the stuff of science fiction, biometrics technology is fast becoming a reality for today’s businesses and consumers. And it is poised to have a significant impact not only on mobile payments but also on the world of consumer payments in general.

Open banking, fintechs and the shape of things to come

Open banking, fintechs and the shape of things to come

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at Hughes Network Systems, about the trend toward a platform strategy in U.S. banking and how open banking initiatives abroad and regulatory issues at home will affect this transformation.

More payoff, less pain: How established banks and emerging tech companies can partner and win

More payoff, less pain: How established banks and emerging tech companies can partner and win

Nearly everyone agrees that technology is changing banking. It's also safe to say that many banks are partnering with technology companies to improve efficiencies and customer engagement. But these new partnerships are largely in the developmental stage. Meanwhile, technology companies are expanding into financial services.

Showing (1 - 20) of 100

Get the latest news & insights


News

Resources

Trending