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As the ATM industry gathers in Houston for the ATMIA U.S. Conference 2020, industry experts say there are a number of issues that are impacting the industry, including bank transformation, consolidation, cash access and new technologies.
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to better communicate and engage with customers.
As Big Tech encroaches upon banking, some of the leading app developers in the ride sharing and food delivery space are carving out a niche for themselves in financial services. The challenge posed by these companies could have profound implications for the future of payments.
The growing phenomenon of direct, digital banking and Silicon Valley's entry into the payments business pose a series of challenges to traditional banks. NCR's Doug Brown explores the landscape for 2020 to determine how these trends will impact the global banking business moving forward.
Digital bank executives from Chime, Varo and Grasshopper told attendees at this year's annual Money 20/20 conference that they see continued growth in the space as they are providing more responsive and lower fee services to consumers who are leaving legacy bank rivals that are burdened with aging technology and higher fixed costs.
Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.
We're in the midst of what appears to be a global revolution in banking. Pity the poor bank CEO struggling to make strategic decisions about branch transformation, staffing, security and costly ATM infrastructure. As if this weren't enough, now hordes of fintechs are threatening to poach the next generation of customers. What's an FI to do?
The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.
With technology, one plus one is often greater than two. AI and video technologies complement one another perfectly, and combining them can deliver tremendous value to any financial institution. And this is not just a futuristic vision; various scenarios can either be delivered today or will likely take shape in the not too distant future.
Open banking represents a huge opportunity for financial institutions. By creating ecosystems to develop new customer propositions and generate new revenue streams, banks will be better able to compete with third-party players and big tech like Amazon.
"Changing consumer ATM habits and how to address these for success," a breakout session at last month's ATMIA US conference, gave financial institutions and independent ATM deployers a look at results from a TNS study that illuminated opportunities to increase ATM user satisfaction and boost operator revenues.
Our newly released free report investigates international trends and practices in branch transformation and highlights the self-service technology that supports and optimizes the customer experience in this exciting and innovation-driven new environment.
Trying to choose from an infinite variety of technology tools available to FIs can be overwhelming, Madhu Reddy, senior vice president and chief information officer at Republic Bank, told Tim Tang, director of enterprise solutions at Hughes. "That’s the reason my starting point is always, “What is the business problem we’re trying to solve?”
Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.
Digital signage isn't just about delivering dazzling experiences; it's also about building a closer and more mutually beneficial relationship between the customer and the financial institution.
Consumers are most likely to trust a financial institution that provides them with reliable information and services in a timely fashion; digital signage can help an FI do exactly that.
Trying to cater to bank customers' needs with 40-year-old systems is as impractical as driving a 1970s car on today’s highways, according to Suresh Ramamurthi, chairman and CTO of CBW Bank. Here, he explains to Tim Tang, Director of Enterprise Solutions at Hughes, why banks must replace core applications rather than attempting to build on them.
No longer the stuff of science fiction, biometrics technology is fast becoming a reality for today’s businesses and consumers. And it is poised to have a significant impact not only on mobile payments but also on the world of consumer payments in general.
At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at Hughes Network Systems, about the trend toward a platform strategy in U.S. banking and how open banking initiatives abroad and regulatory issues at home will affect this transformation.
Nearly everyone agrees that technology is changing banking. It's also safe to say that many banks are partnering with technology companies to improve efficiencies and customer engagement. But these new partnerships are largely in the developmental stage. Meanwhile, technology companies are expanding into financial services.