Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.
The ATM wireless modem is not just a dumb black box anymore. Get to know its features and functionality and it can help you be a better ATM operator.
Cardtronics faces headwinds in a global cash delivery market that is increasingly competitive and uncertain. But if the company can build on a culture of operational excellence while shoring up a wounded balance sheet, its future would appear to be bright.
Want to increase traffic at your ATMs and realize greater profitability from every card transaction? A March 8 webinar hosted by ATM marketplace and sponsored by Elan Financial Services will show you how you can do just that.
Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which is why giving them the resources and training they need should be a top priority for an organization.
Penalizing independent ATM deployers in the U.K. for having "too many" ATMs in urban areas is possibly the least compelling way imaginable to persuade them to move their machines to underserved parts of the country that banks have already labeled unprofitable.
Some U.K. banks threaten to leave the Link UK Network without drastic cuts to interchange fees that enable customers to get cash from conveniently located, independently operated, free-to-use ATMs. Whether they leave or get what they want, it's the public who will pay.
What would it mean to ATM deployers in the United States if the Trump administration's "America First" policy were to extend beyond new tariffs on Korean-made washing machines to include tariffs on Korean-made ATMs and parts?
Because of its continuing popularity, email has grown to be a marketing staple for businesses. Here's how to ensure that your message stands out in your customer's busy inbox — and gets opened and read.
If there were a handbook titled "ATM Business-building for Dummies," Rule No. 1 probably would be "NEVER go into business with family." But the band of brothers who founded Grant Victor would argue that it's family bonds that form the bedrock of their ATM company.
AML-KYC regs are a helpful tool for fighting crime, but a headache for ATM operators. Could there be a simple, cost-effective, surefire solution to the problem — something less punitive than Operation Choke Point? Could that something be distributed ledger technology?
Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in ATM use and bank withdrawals will result in cash shortages until deployers can react.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
The landscape for the small ATM operator is changing rapidly, but cash is not going away as a payment vehicle. Successful small ISOs will be nimble and resourceful enough to use these major changes to grow their business.
IADs in the UK have always fought an uphill battle. The fight will become harder still — in fact, hopeless for some — if the banks that own the Link ATM Network carry through with a proposal to slash fees. And IADs won't be the only losers — the public will be hurt as well.
As market shifts challenge the brand's earnings model, Steve Rathgaber made the last earnings presentation of his 8-year tenure at the helm of Cardtronics, and expressed confidence that the leadership team he's built will carry on to find a profitable way forward.
If you are an IAD or ISO with processing agreements currently in force for independently owned, EMV-noncompliant ATM locations, the $64,000 chargeback question is ... "What are you going to do?"
Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a number of possibilities, nearly all of them are opportunities for IADs who prepare now.
The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation — despite nearly constant assault from confused regulators, politicians and pundits.
In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly optimistic expectations for the long run.