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Cash recycling and interactive teller machines are allowing banks and credit unions to create significant efficiencies at the branch level, with reduced staffing costs, increased productivity and reduced cash exposure, according to experts speaking at a panel on branch transformation at ATMIA's annual U.S. conference in Houston.
So, does the decline in the number of ATM withdrawals over the past few years portend a more rapid decline in the use of cash? Short answer — no!
Diebold Nixdorf wrapped up its three-day DN Intersect conference this week in Las Vegas, where partners and vendors came from around the country to learn more about the company's vision for the future and check out its DN Series of ATMs.
ATM cash deposits are on the rise in the U.S. When you start seeing strong deposit levels, that is a signal the environment is ripe for closed-loop recycling.
Ron Delnevo, executive director Europe, ATMIA, hopes cash is maintained as a viable payment choice for everyone who wants to use it in the UK.
Retailers have always accepted the overhead costs associated with cash management, but new cash automation systems allow them to reduce the cost of cash handling and offer a point of data collection that opens the door to a wide range of sophisticated real-time analytics.
The move towards the extinction of bank branches will have many negative effects. Prominent among them is a reduction in convenient access to cash deposit and withdrawal facilities for both the public and businesses.
As financial institutions around the world start to replace aging ATM networks with more modern, feature-rich devices, those that get a head start and implement the services consumers expect will be well placed for years to come.
A free webinar on Jan. 26 will demonstrate that, in an effective cash management program, cost-savings on interest is just the tip of the iceberg.
All those customers doing very little at ATMs besides getting cash are a wasted opportunity — and it's long past time to do something about it.
The Cash Cycle Seminar is just around the corner, taking place Feb. 24–26 in Istanbul, Turkey.
The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching nature of the project, attendees included employees from various divisions — retail, ATM,…
The global base of teller assist units grew by 3.8 percent between 2010 and 2012, according to new research from RBR. This relatively modest growth rate is lower than the previous two-year period, but should not be viewed as a…
Carlos Busso, president and CEO of Santiago, Chile-based Adexus, a systems integrator and e-commerce solutions provider, talks about implementing GRG cash recycling systems in South American markets. The 7th GRG Global Customer Exchange was held Sept. 24–25 in Guangzhou, China.…
Jens Bohlen, senior vice president of services at Wincor Nixdorf, talks about ATM cash recycling and cash-and-coin deposit functionalities that allow customers to take care of their banking needs when and how it works best for them. The result is increased customer satisfaction — and less traffic at the teller line.
Increasingly, ATM owners are looking to cash-recycling technologies as a way to control costs.
At Wincor World 2012, Uwe Krause, vice president of banking at Wincor Nixdorf, talks about what's trending now in cash-handling. The biggest change, he says is the move toward cash recycling — both in the branch, with automated teller safes, and at the ATM, with self-service cash recycling machines.
Webinar attendees learn how a well-executed plan can transform the customer experience and benefit the FI.
Un- and underbanked Americans pay $45 billion a year in fees; the ATM industry is figuring out how to claim its share.
Cash won't be going away anytime soon, but a fair amount of the handling costs could be.