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DBS Bank recently tried to attract customers for its digital banking service...through holographic actors.
Today's consumers admit to knowing very little about managing finances. But they want to learn.
"Changing consumer ATM habits and how to address these for success," a breakout session at last month's ATMIA US conference, gave financial institutions and independent ATM deployers a look at results from a TNS study that illuminated opportunities to increase ATM user satisfaction and boost operator revenues.
Cardtronics completed the roll-off of its largest US retail ATM account last year and, with the 7-Eleven setback now history, the company is investing in a future built on organic growth, careful spending on infrastructure and IT, and the relentless pursuit of key priorities.
Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.
At the Bank Customer Experience Summit last fall, Andrea Boone, executive director of FSO digital at EY, spoke with Tim Tang, director of enterprise solutions at Hughes, about the role of the digital studio in helping clients design customer services and experiences to be delivered across both physical and digital touch points.
As part of its digital banking transformation initiative, HSBC partnered with Samsung to explore the use of smartwatches in bank branches.
In some instances, fintechs have challenged established financial institutions and disrupted longstanding service delivery systems. More recently, though, collaborative efforts have blurred some of the distinctions between tradition and technology.
According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a nice-to-have service to one customers can’t live without? Consider some of the benefits FII brings to the table.
An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer experience.
Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.
Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the mobile channel during her opening keynote last week at CONNECT: The Mobile CX Summit in Chicago.
Millennials — the "experiential" generation — have been steering away from large, corporate brands and toward smaller, less well-known companies that reflect their values. This "reverse branding" trend presents three distinct opportunities for ATM operators.
Last century, one of most dramatic changes to the banking ecosystem was the integration of digital technology, both with back office and customer-facing systems. Today, we are entering a whole new phase.
Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.
That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact is that Amazon has the insight, infrastructure and vision to build and deliver, at scale, the next generation of financial services.
Because of its continuing popularity, email has grown to be a marketing staple for businesses. Here's how to ensure that your message stands out in your customer's busy inbox — and gets opened and read.
If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no further than the "Star Wars" video game released very recently by Electronic Arts.
How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.
Most business owners and marketers know about blogs, white papers and infographics. What they might not realize is how this type of ongoing research, news and development can serve their own business.