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Cash recycling, interactive teller machines are the future of banking

Cash recycling, interactive teller machines are the future of banking

Cash recycling and interactive teller machines are allowing banks and credit unions to create significant efficiencies at the branch level, with reduced staffing costs, increased productivity and reduced cash exposure, according to experts speaking at a panel on branch transformation at ATMIA's annual U.S. conference in Houston.

As ATM industry gathers in Houston, major innovations and challenges impact business

As ATM industry gathers in Houston, major innovations and challenges impact business

As the ATM industry gathers in Houston for the ATMIA U.S. Conference 2020, industry experts say there are a number of issues that are impacting the industry, including bank transformation, consolidation, cash access and new technologies.

How retail banks can speak to the customer experience

How retail banks can speak to the customer experience

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to better communicate and engage with customers.

Mobile payments gaining momentum, but Deutsche Bank says don't sleep on cash

Mobile payments gaining momentum, but Deutsche Bank says don't sleep on cash

A new report from Deutsche Bank says that mobile payment adoption will surge in the next five years, but cash will remain a critical part of many economies. In the developing world, underbanked consumers are moving straight from cash-based economies to mobile adoption, and skipping over the adoption of plastic credit and debit cards.

Launching the ATM Industry into a new era

Launching the ATM Industry into a new era

This year's ATMIA conference will address the future of the industry, including branch transformation, bitcoin and cash access.

Capital One's Winninger addresses the bank cafe experience

Capital One's Winninger addresses the bank cafe experience

Reimagining the in-branch customer experience has become an increasingly important challenge amid the rise of mobile banking an alternative payment options. Capital One's Andrew Winninger addresses how the company uses Capital One Cafes to engage with the local community, while maintaining a deep connection with local banking customers.

Hyosung bets big on cash recycling with MX8000 series ATMs

Hyosung bets big on cash recycling with MX8000 series ATMs

ATM manufacturer Hyosung America launched three new ATM recyclers, completing its MX8000 family and bringing the total number of ATMs in the series to nine.

Why IADs need to pay close attention to next-gen ATM

Why IADs need to pay close attention to next-gen ATM

Donna Embry is the SVP of global payment strategies at Evolve Bank & Trust, and she's involved with next-gen on multiple levels. ATM Marketplace spoke with her to learn more about why IADs, in particular, should be paying attention to the project.

5 tips for enhancing the in-branch video banking experience

5 tips for enhancing the in-branch video banking experience

Even in the age of online banking, there is nothing like speaking to an actual person. Auriga's Mark Aldred steps us through how to implement video banking in the branch.

4 ways banks can prepare staff for next-gen ATM technology

4 ways banks can prepare staff for next-gen ATM technology

Swapping out long-standing and reliable ATM equipment for state-of-the-art technology that's new and unfamiliar may not come easy, especially for staff. Blogger Rebecca Cicarelli offers tips on how to get the most out of newer model machines.

As banks transition to digital, ATMs become crucial customer touch points

As banks transition to digital, ATMs become crucial customer touch points

Experts believe that banks of tomorrow will be "phygital," a merger of the physical and digital worlds. Taking a central role in this transformation will be an app-based ATM.

CIBC's Martinez-Moreno: 'Bank user-experience will be key in digital transformation'

CIBC's Martinez-Moreno: 'Bank user-experience will be key in digital transformation'

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

Link head of strategy: 'Contactless cards driving move away from cash in UK'

Link head of strategy: 'Contactless cards driving move away from cash in UK'

Graham Mott, head of strategy at Link, which oversees the U.K.'s network of ATMs, believes that contactless cards are behind the globe's shrinking reliance on cash.

How to go beyond the mobile app during the transition to digital banking

How to go beyond the mobile app during the transition to digital banking

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

ATM Marketplace: September Top 5

ATM Marketplace: September Top 5

September was a busy month. Three DN Intersect stories made our list of the Top 5 features of the month, along with two other stories addressing the future of ATMs.

JPMorgan Chase exec sees digital banking, branch experience working as one

JPMorgan Chase exec sees digital banking, branch experience working as one

Marbue Brown, head of customer experience for consumer banking and wealth management at JPMorgan Chase, said that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch.

Diebold top exec boasts ATMs are market's 'most secure'

Diebold top exec boasts ATMs are market's 'most secure'

At Diebold Nixdorf's recent DN Intersect event in Los Vegas, ATM Marketplace sat down with the company's director of systems security to talk about how the new DN Series is tackling security issues.

Diebold Nixdorf CEO: ‘Bank branches are here to stay’

Diebold Nixdorf CEO: ‘Bank branches are here to stay’

Gerrard Schmid, the CEO and president of Diebold Nixdorf, argues that bank branches are here to stay, despite banks' efforts to cut costs and threats from challenger banks.

ATM Marketplace: August top 5

ATM Marketplace: August top 5

Now is the time to catch up on your reading. Here's a list of the most popular stories on ATM Marketplace for the month of August.

Bank branches aren't dying, they're serving coffee, beer and yoga

Bank branches aren't dying, they're serving coffee, beer and yoga

As people today conduct most of their banking online and pay for things with plastic cards and mobile apps, banks are having to reinvent themselves. One thing banks all seem to agree on: people still need branches. But what should the new branch become?

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