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Cash recycling and interactive teller machines are allowing banks and credit unions to create significant efficiencies at the branch level, with reduced staffing costs, increased productivity and reduced cash exposure, according to experts speaking at a panel on branch transformation at ATMIA's annual U.S. conference in Houston.
As the ATM industry gathers in Houston for the ATMIA U.S. Conference 2020, industry experts say there are a number of issues that are impacting the industry, including bank transformation, consolidation, cash access and new technologies.
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to better communicate and engage with customers.
A new report from Deutsche Bank says that mobile payment adoption will surge in the next five years, but cash will remain a critical part of many economies. In the developing world, underbanked consumers are moving straight from cash-based economies to mobile adoption, and skipping over the adoption of plastic credit and debit cards.
This year's ATMIA conference will address the future of the industry, including branch transformation, bitcoin and cash access.
Reimagining the in-branch customer experience has become an increasingly important challenge amid the rise of mobile banking an alternative payment options. Capital One's Andrew Winninger addresses how the company uses Capital One Cafes to engage with the local community, while maintaining a deep connection with local banking customers.
ATM manufacturer Hyosung America launched three new ATM recyclers, completing its MX8000 family and bringing the total number of ATMs in the series to nine.
Donna Embry is the SVP of global payment strategies at Evolve Bank & Trust, and she's involved with next-gen on multiple levels. ATM Marketplace spoke with her to learn more about why IADs, in particular, should be paying attention to the project.
Even in the age of online banking, there is nothing like speaking to an actual person. Auriga's Mark Aldred steps us through how to implement video banking in the branch.
Swapping out long-standing and reliable ATM equipment for state-of-the-art technology that's new and unfamiliar may not come easy, especially for staff. Blogger Rebecca Cicarelli offers tips on how to get the most out of newer model machines.
Experts believe that banks of tomorrow will be "phygital," a merger of the physical and digital worlds. Taking a central role in this transformation will be an app-based ATM.
Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.
Graham Mott, head of strategy at Link, which oversees the U.K.'s network of ATMs, believes that contactless cards are behind the globe's shrinking reliance on cash.
A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.
September was a busy month. Three DN Intersect stories made our list of the Top 5 features of the month, along with two other stories addressing the future of ATMs.
Marbue Brown, head of customer experience for consumer banking and wealth management at JPMorgan Chase, said that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch.
At Diebold Nixdorf's recent DN Intersect event in Los Vegas, ATM Marketplace sat down with the company's director of systems security to talk about how the new DN Series is tackling security issues.
Gerrard Schmid, the CEO and president of Diebold Nixdorf, argues that bank branches are here to stay, despite banks' efforts to cut costs and threats from challenger banks.
Now is the time to catch up on your reading. Here's a list of the most popular stories on ATM Marketplace for the month of August.
As people today conduct most of their banking online and pay for things with plastic cards and mobile apps, banks are having to reinvent themselves. One thing banks all seem to agree on: people still need branches. But what should the new branch become?