Innovation News & MediaPresented ByHyosung
Bank Customer Experience Summit will examine customer journey
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Bank Customer Experience Summit, being held Sept. 12 to 13 in Charlotte, North Carolina will feature several panels surrounding customer experience in…
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Consumer Financial Protection Bureau finds issues with bank chatbots
June 7, 2023
The Consumer Financial Protection Bureau has discovered issues with bank chatbots after numerous complaints from customers that included inaccurate information…
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Why cash recycling can pay off for banks
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Cash recycling is a relatively recent development for ATMs, which raises the question of whether it is actually a good investment that can save time and money…
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Bitcoin ATMs see growth after 4 month decrease
June 6, 2023
Bitcoin ATMs saw a net increase of 1,397 in May, reversing a four month decline. From January to April, there was a net decrease of 5,850 machines, according…
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ATM Self-Service Software Trends Report survey deadline extended to June 15
June 5, 2023
The deadline for the survey for the 2023 ATM & Self-Service Software Trends Report has been extended to June 15.
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DCMA pilots Universal Monetary Unit in Latin America, Africa
June 2, 2023
The Digital Currency Monetary Authority, a digital currency advocacy group, has announced a pilot of Universal Monetary Unit's Unicoin point-to-point digital…
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KAL intros Software-on-Standby as an ATM software 'insurance plan' for banks
June 2, 2023
KAL ATM Software has introduced its software-on-standby service, an "insurance plan" powered by Kalignite software. With the plan, banks can run the software…
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BankPacific to waive all ATM fees
May 31, 2023
BankPacific will waive all ATM fees for its locations in Guam, Saipan and Palau, according to a report by Pacific Daily News.
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CSI opens outsourced call center for banks
May 30, 2023
CSI, a fintech solutions provider, has launched its Call Center for its NuPoint core banking customers. Banks can integrate the center with their CRM to handle…
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Bank Customer Experience Awards nominations close June 2
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an…
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2023 ATM Self-Service Software Trends Report to deliver key insights
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The 2023 ATM & Self-Service Software Trends Report aims to give key insights into the industry by surveying financial institutions and other companies on how…
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What's on the horizon for banking automation?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Banking automation is here to stay. However, banks also have to deal with questions of how automation can impact their brand image and the customer experience.
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ATM Self-Service Software Trends Report survey closes May 31
May 23, 2023
The survey for the 2023 ATM & Self-Service Software Trends Report will be open until May 31. This is the 16th annual report, which is sponsored by KAL ATM…
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JPMorgan Chase to expand startup services with hires
May 23, 2023
JPMorgan Chase plans to improve its offerings to tech and other startups by bringing on more bankers. The bank has already hired more than 100 employees this…
read nowDiscover earns top spot for online savings account customer satisfaction
May 19, 2023
Discover earned the number one spot in customer satisfaction for its online savings account in J.D. Power's 2023 U.S. Direct Banking Satisfaction Survey. The…
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Self-service market will reach $63B by 2027
May 18, 2023
The global self-service market will grow from $40.3 billion in 2022 to $63 billion by 2027, according to data from ResearchandMarkets.com. It will boast a…
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UK to inspect sites for illegal crypto ATMs
May 16, 2023
The Financial Conduct Authority of the U.K. has announced it will inspect sites "suspected of hosting illegally operated crypto ATMs," according to a report by…
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Bank Customer Experience Summit keynote to address how to gather actionable customer data
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank…
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Walgreens brings crypto-enabled ATMs to stores
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Walgreens has deployed more than 1,300 ATMs that not only accept cash but also provide cryptocurrency purchasing/selling and mobile send/receive cash…
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Travelex expands ATM service in UK airports
May 5, 2023
Travelex, a foreign currency exchange company, has expanded its ATM click and collect service in the Heathrow, Birmingham and Manchester airports in the U.K.
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