Innovation News & MediaPresented ByHyosung
Bringing hospitality back to banking
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.
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Mastering the art of end-to-end CX strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…
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Banks see big jump in 'greenwashing'
October 3, 2023
Banks have increasingly engaged in greenwashing, a term for making misleading claims about sustainability efforts to investors or consumers. In fact, the…
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How crypto ATMs revolutionize retail
by Scott Buchanan — COO, Bitcoin Depot
Crypto ATMs are driving traffic to convenience stores by offering convenient access to cryptocurrency.
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NCR invests in Clip Money to integrate cash deposit for ATMs
September 27, 2023
NCR Corp. has invested in Clip Money Inc. to combine its cardless cash deposit API and cash-in network with Clip's cash deposit solution. Clip Money allows…
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How can banks craft the customer journey?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Banks have made efforts to improve their customer journeys, but consumers often feel it isn't enough. How can banks fix this issue? A panel at the Bank…
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NCR Corp. board approves timing of separation into 2 companies
September 26, 2023
The board of directors for NCR Corp. has announced the timing and details for the company's separation into Voyix and Atleos, the first of which will focus on…
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Bank of America's inventors reach 7,000 employees
September 26, 2023
Bank of America announced its inventor base now consists of 7,000 employees globally. These employees have helped Bank of America obtain more than 6,10…
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Is the metaverse worth it?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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How to act on banking customer data
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The opening keynote at the Bank Customer Experience Summit in Charlotte from Sept. 12 to 13 covered AI, banking data and how it can all come together to…
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Bank of America boosts CashPro AI chatbot, intros supply chain service
September 19, 2023
Bank of America improved its chatbot CashPro Chat with propriety AI and machine learning that is also used with its virtual financial assistant Erica. Business…
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Bank kiosk market to reach $46B by 2030
September 19, 2023
The global bank kiosk market will reach $46.36 billion by 2030, growing at a compound annual growth rate of 14.7% from 2023 to 2030, according to research from…
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Bank Customer Experience Awards showcase financial innovation
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.
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AI won't replace employees, it will make CX better
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…
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Can AI help banks get a leg up?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Regional and smaller banks are feeling the stress from the chaos in the banking world. Can AI help them get a leg up?
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Decentralized finance market to reach $497B by 2032
September 8, 2023
The decentralized finance market, which covers blockchain and smart contracts, will reach $497.9 billion by 2023, growing at a compound annual growth rate of…
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Hitachi intros UPI ATM for cardless withdraw
September 8, 2023
Hitachi Payment Services, a subsidiary of Hitachi, recently unveiled its Money Spot UPI ATM, which allows customers to make cardless withdrawals using a United…
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Bank Customer Experience Summit registration closing
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus…
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Secure Innovation announces ATM cash protection solutions
September 5, 2023
Secure Innovation introduced a2m active and a2m passive solutions for ATM cash protection. A2m active offers an end-to-end protection of cash for ATMs, while…
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How banks can meet small business needs
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can banks help small businesses with lending and cash flow while also delivering individualized experiences?
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