It's complicated: New ATM services raise complexity along with opportunity

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As operators add new services at the ATM, transaction monitoring can help them continue to meet high customer expectations.

A next-gen ATM for an evolving industry

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Changes occurring in the ATM industry today may seem more evolutionary than revolutionary. The industry's most recent advances give the impression of being…

He just wanted his $1

March 20, 2012

A Palm Beach man has finally been driven to file a police report because he says an ATM shorted him $1 on a cash deposit, a news item at the…

With hybrid ATM/Kiosk it's give and take

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Is it a Kiosk or an ATM? Yep. More importantly, is it really the shape of the future and is it profitable?

Georgia bank to add 200 deposit automation ATMs

March 12, 2012

Synovus Bank, a Georgia-chartered institution operating in five states, today announced that it has invested in 200 new deposit automation ATMs from Wincor…

Add a fee or watch an ad? Aussie IAD could let users choose

March 12, 2012

Australia's largest independent ATM provider is considering going fee-free for customers who are willing to watch an ad during their transaction, said a March…

ATMIA US 2012: An ATM hybrid adds kiosk capabilities

TIO Networks showed what IADs may come to consider as ATM 2.0 — a self-service bill-payment business model that combines current and next-gen revenue…

ATMIA US 2012: Visa gift cards via ATM

At the ATMIA US 2012 Conference, Better ATM Services demonstrated how consumers can make ATM withdrawals in the form of convenient prepaid Visa name gift cards.

ATMIA US 2012: ATM program mobilizes mobile banking sign-up

Mobile banking enrollment migrates from the PC to the ATM with a new program by Diebold. The solution offers quick and easy sign-up right at the ATM, and…

Russian ATMs say 'nyet' to new banknotes

March 9, 2012

Bank customers across Russia are having their 500- and 5,000-ruble notes spit back at them when they try to feed them into ATMs, said an article at…

PNC adds advanced ATMs to reduce teller costs

March 9, 2012

In a strategy to reduce operating costs, Pittsburgh-based banking giant PNC Bank is adding more sophisticated ATMs that it hopes will shift customers from the…

Commentary: Prospects for cash

by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association

ATMIA's Mike Lee weighs in on why the instinctive human reliance on cash shows no signs of abating.

ATMIA: ATM Future Trends Report 2012

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Conference presentation condenses 'ideas, data and nuggets of intelligence' about the direction of the ATM industry.

Research identifies massive self-service billpay market

March 5, 2012

Self-service kiosk provider Genkiosk is offering a free download of an independently produced white paper that gauges the market potential for self-service…

ATMIA: ATM essential; ATM card optional

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Maybe it's not the demise of cash we should be talking about, but rather of plastic.

Times Square ATMs to double as mobile message broadcasters

February 24, 2012

Touchpoint Technologies LLC, a mobile marketing company, announced today in a news release that it has formed a strategic partnership with FAM Capital Group, a…

Dollar Bank first in its region with Interactive Teller ATMs

February 21, 2012

Dollar Bank, a regional bank based in Pittsburgh, Pa., will be the first financial institution in its region to install NCR APTRA Interactive Teller, according…

How the ATM may help retailers win hearts

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A new ATM-based loyalty enrollment system expands the merchant's marketing footprint.

NCR invests in video teller technology

January 31, 2012

In a press release today, NCR announced its strategic investment in uGenius Technology LLC, a Utah-based pioneer in video banking solutions. NCR has taken a…

Cardtronics shares bumped up to $29 price target

January 15, 2012

On January 12, research analysts at JPMorgan Chase & Co. boosted their price target to $29 on shares of Cardtronics, a provider of automated consumer…