It is the need to deal with the unexpected that permeates the agenda of this year's ATMIA US conference: "Securing banking technology in the Internet of Things" … "Robots for testing ATMs" … And my favorite, "Disrupt fintechs with concierge services at the ATM."
At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.
The year 2017 is almost certain to be a milestone year for the ATM — not only because it marks the 50th anniversary of the first installed machine, but also because it heralds the beginning of the industy's reinvention of the ATM as a next-gen banking device.
Implementing new technology can be difficult and costly. However, refusing to make changes can cripple your business as the competition adopts the latest innovations — potentially affecting your locations and ATM users.
It seems especially appropriate that the ATM Industry Association would give its conference in London a complete refresh as the industry celebrates the 50th anniversary of the installation of the first modern ATM in that same city.
The move towards the extinction of bank branches will have many negative effects. Prominent among them is a reduction in convenient access to cash deposit and withdrawal facilities for both the public and businesses.
Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour roundtable discussion among executives leading the charge to a card-free future.
With a full slate of speakers, panels, exhibits and meetings, the annual ATM Industry Association conference once again offered the opportunity to stay abreast of developments in the global ATM industry. Here is what we learned at ATMIA this year.