Mark Smith
As VP of the Kahuna Financial Solutions division of Kahuna ATM Solutions, Mark is responsible for development of the division's product and services lineup. He manages the Kahuna VAR channel and provides direct sales support to financial institutions. wwwView Mark Smith's profile on LinkedIn

Accelerate profits with exceptional customer service

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

Cash is vital to disaster recovery: How IADs can help

Cash is vital to disaster recovery: How IADs can help

I grew up in the Deep South where hurricanes are always worrisome this time of year. Everything heats up and the deluge begins — unpredictable, but certain.

It's go time. Are your techs ready?

It's go time. Are your techs ready?

This year will be remembered for the number of ATM upgrades and replacements that occurred as a result of the migration from Windows XP to Windows 7. But this is not the only upgrade being implemented at this time.

The case for converting ATMs to Windows CE - instead of Windows 7

The case for converting ATMs to Windows CE - instead of Windows 7

It seems like just a few years ago that ATM manufacturers and the banking industry had to migrate to Microsoft Windows XP software. This change was forced by the discontinuation of support for IBM's OS/2 software that had become the...

For some, frivolous ATM fee notice lawsuits are still a threat

For some, frivolous ATM fee notice lawsuits are still a threat

On Dec. 20, 2012, President Obama signed HR 4367 into law, eliminating the federal requirement that ATM operators post surcharge fee notifications not only on the ATM screen, but also physically on the terminal. With the stroke of a pen,...

THE major reason for FI outsourcing in 2014

THE major reason for FI outsourcing in 2014

Simply, Windows 7. Windows 7 is a required operating system update to be completed by April 8, 2014, for all ATMs that currently run Windows XP, the software platform that drives the overwhelming majority of the world's advanced-function ATMs. Manufacturers...

2 compelling arguments for ATM topper advertising

2 compelling arguments for ATM topper advertising

Many of us have seen video toppers on ATMs come and go — several times. But today, given the reduced cost of operation and increased consumer expectations, the solution might merit reconsideration. In the past, the high price of hardware...

What do your ATM branding colors say about your business?

What do your ATM branding colors say about your business?

The most prominent brands in the world are distinguished by their colors: Think of the golden arches of McDonald's; Coke and Pepsi logos; the UPS slogan, "What can Brown do for you?" These companies and many others strategically use colors...

Impressive ATMs

Impressive ATMs

ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have been updated as mandates and compliance dictated.

EMV education is the key

EMV education is the key

Changes are coming and there have been many discussions, conferences and committee meetings to determine the best path to EMV in the U.S. There are several topics to keep a close eye on and it will be vital to keep...

Mobile ATMs to the rescue

Mobile ATMs to the rescue

This has been one of the strangest and most devastating years for weather in the U.S. No matter where you live, you've been affected by extreme elements. Growing up on the Gulf Coast, this was the time of year when...

Smash and grab: alive and well

Smash and grab: alive and well

Perhaps it's due to living close to a very large American city, but it seems to me that the news stories on ATM smash and grab are on the increase. These make for exciting news stories — especially if they...

Loyalty and added value

Loyalty and added value

We may all feel that loyalty to business partners is a thing of the past; that the days of a handshake deal and taking others at their word are over. There is plenty of supporting evidence in the marketplace as we witness just how fickle the consumer can truly be.

'Paradise by the Dashboard Light'

'Paradise by the Dashboard Light'

Given the privilege of Internet access, many of us can attend to business matters from virtually anywhere in the world. The web has given us numerous ways to communicate, but perhaps more importantly, we can acquire timely and very important...

ATM niche-digging in 3 simple steps

ATM niche-digging in 3 simple steps

Stop, look and listen. All children are taught this for their safety in order to help them stay aware of their surroundings and possible dangers.

Overcoming interchange

Overcoming interchange

"Nobody would dare say they see interchange going away ... what matters is ensuring there is an equitable exchange between issuer and acquirer…" This was the assessment made by Bryan Bauer of Kahuna ATM Solutions in a recent webinar, "The...

Virtual Teller ATMs: In demand and increasingly so

Virtual Teller ATMs: In demand and increasingly so

When you put together the costs of real estate, human resources and sheer operational expenses of a branch, they might far exceed any justification to keep a location open. Today’s consumers have migrated to online banking, mobile banking or non-bank...

ATM screen branding: the power of impressions

ATM screen branding: the power of impressions

There is one golden fact about ATM Screens. It's a fact that can turn advertising on its head.

To EMV, or not to EMV ...

To EMV, or not to EMV ...

I've had the pleasure of attending several conferences recently and have listened to many points of view about EMV and the VISA/MasterCard timelines for the U.S. market.

Diversify ... how and why

Diversify ... how and why

"We are working twice as hard and making half as much," was the most common statement at the recent ATMIA Conference in Scottsdale, AZ. This echoed across the entire spectrum of ATM distributors, vendors and service providers. Rightly so.

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