Elliot Maras Elliot Maras is the editor of KioskMarketplace.com and FoodTruckOperator.com.
Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.
At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and what challenges they face as they implement new technologies.
In part 3 of our series: Assistive technology for the disabled has become more sophisticated and pervasive in recent years, giving kiosk manufacturers and deployers the ability to better serve an important customer base — and meet ADA requirements.
When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance means for kiosk applications can be a problem, as part 2 of our series on ADA compliance explains.
The ADA specifies in detail how ATMs must accommodate visually impaired users. But kiosks? Not so much. This leaves the courts to establish guidelines for the industry based on case law, a process that's both expensive and subject to sudden change.
The International Bank of Azerbaijan has introduced a digital, fully automated self-service branch banking concept that targets 'almost any customer interested in modern service channels.'
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