Weighing the pros and cons of bank app-based mobile payments

Weighing the pros and cons of bank app-based mobile payments

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last month's Bank Customer Experience Summit in Chicago agreed that FIs should be aware of, and explore, all developments in the industry.

Branch Transformation by design, part 2: The cautionary tale of Kodak

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

5 ways FIs can create 'remarkable experiences'

5 ways FIs can create 'remarkable experiences'

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

FIs honored with Interactive Customer Experience Awards

The Interactive Customer Experience Association presented the 2017 Elevate Awards at dinner and ceremony on Wednesday evening in Dallas. Financial institutions BMO and China Zheshang Bank both took home honors in the competition. The ICX awards, judged by a panel...

2017 BCX awards competition last call for entries: Are you in?

2017 BCX awards competition last call for entries: Are you in?

Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

How Scotiabank ensures a seamless customer experience at the ATM

How Scotiabank ensures a seamless customer experience at the ATM

At the recent BCX Summit in Chicago, Scotiabank VP Jorge Lemus talked about the evolving role of ATM technology in enabling a great end-user experience.

Adding value with fintech: What's in it for the customer?

Adding value with fintech: What's in it for the customer?

At the BCX Summit, Darren Easton of CFSI explained that technology is only as great as its ability to prove to customers that their FI cares about their financial health.

Branch transformation and the role of the self-service device

Branch transformation and the role of the self-service device

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an institution's branch network.

Too big to die?: Debating the future of cash

Too big to die?: Debating the future of cash

Pro- and anti-cash factions faced off at last week's Bank Customer Experience Summit in Chicago to debate the question, 'Is it time to kill cash?'

How Umpqua Bank answered the question, 'What business are we in?'

How Umpqua Bank answered the question, 'What business are we in?'

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

Financial services trailblazers honored at Bank Customer Experience Summit

In conjunction with this week's Bank Customer Experience Summit, Networld Media Group recognized innovators in ATM and mobile technology during an awards ceremony Sept. 20 at the Art Institute of Chicago. Award winners for 2016 included: Umpqua Bank — Best...

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