Remote management can help control the costs of day-to-day operations for kiosk and ATM deployments. By reducing on-site service calls, operators save money, offer customer service and increase …

Cash recycling machines can optimize circulation, but banks, credit unions need to be thoughtful before investing.

ATM networks empowered with a robust solution can deliver powerful customized messages.

This piece will provide you with the information, tools and tactics you’ll need to adjust your branch strategy and be an enduring force in the turbulent marketplace of today and tomorrow.

With 2012 being slated as the year contactless payments hit the mainstream and the almost daily news of a new Near Field Communication (NFC) card or mobile device launch, one sure New Year’s …

There are millions of ATMs across the globe processing more transactions than any other banking channel. ATMs have evolved over the years but largely still offer a one-size-fits-all approach when it …

The underlying ATM technology that supports envelope-free automated deposits is paving the way for a whole host of new transactions and functions - everything from bill payment and cash recycling to …

The number of deposit automation terminals installed worldwide continues to increase as a result of the value they offer for today’s convenience-seeking consumers.

This whitepaper from NCR Corporation highlights how financial institutions can reduce IT complexity, streamline vendor management and reduce operating expenses by consolidating service agreements and …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

In January 2009, Westpac New Zealand set in motion a Retail Branch Distribution Change program to drive future growth and increase customer value.

Metro Bank is Britain’s first new High Street bank in over 100 years and opened for business in July 2010. Offering banking firmly focused on the customer, Metro Bank’s primary strategy is to …

One of Interbank Peru’s primary goals is to provide world leading and innovative banking solutions to its loyal and ever increasing customer base. To achieve this, it was looking for a cash …

For years, top-tier service providers such as Xerox, IBM and Hewlett-Packard have hired independent companies such as Service 800 to design and administer in-depth research on client satisfaction …

A franchise relied upon the POS software reseller to be their de facto IT department. The reseller performed a standard installation of the POS software and associated hardware at each location. At …

There is a misconception going around with many merchants dealing with how to become PCI complaint. Frequently, in our dealings with merchants, we have heard, “My software is approved, so that …

In recent years, it seems that there has been a concerted media effort to warn the public about credit card and identity theft. What seems to be lost in those stories, until you do a little digging …

There can be little doubt that technology has made nearly miraculous improvements to the operations in the hospitality market. Computers and the databases running on them allow for an unprecedented …

For acceptance and adoption, consumers must understand the benefits of deposit automation, including: speed and convenience, envelope-free deposits, 24-hour deposit access and multiple note insertion …

As deposit automation technology evolves, Diebold's rapid processing technology can improve speed and overall security at the ATM. Learn about expediting cash and check deposits in a streamlined …

Black box testing of financial transactions - that is, testing system input and output without examining the internal workings of the code - may seem mundane and simplistic to some people in your …

When choosing the right check scanner, it's important to consider more than just the purchase price. Investing more upfront can ultimately save a company money.

Burroughs Payment Systems helps Bridgehampton National Bank increase efficiency, accuracy and branch security with cash recyclers.

This webinar will: - Explore consumer and market trends driving branch transformation - Discuss the implications of transaction migration to self-service delivery channels - Offer insight into the …

Video banking allows a customer to speak to a bank representative from a video banking product, such as a self-service kiosk or an off-premises ATM. By giving consumers control, enhancing customer …

“We want to be seen as an industry leader in service and technology. By deploying NCR SelfServ Intelligent Deposit ATMs, we were able to provide an exciting, reliable and secure experience at our …

Cash automation can improve efficiency, reduce cash inventory and increase security, but successfully implementing a cash-automation system requires careful though. Creating a champion, building a …

Esprida Enterprise facilitates the optimization of retail banking operations by giving visibility into branch operations, which in turn enables improved customer service, and reduces the cost of …

Financial institutions spend billions annually on delivering branch, online, call centre, and self-service financial transactions. However, two-thirds of bank customers do not feel valued by their …

Increasing operational efficiency without a high cost is a priority for financial institutions. Now, a new generation of middleware that helps improve connectivity between teller assist units and …

Cash handling, checking in and out sales clerk tills, and reconciliation of cash to the POS system remains a labor intensive, inefficient process for most retailers. In spite of a growing percentage …

The resurgence of the branch as the primary delivery channel for financial institutions has led many to take a closer look at how technology might be used to improve operations and help achieve …

Prepaid, stored value cards are a recent phenomenon in America and are spreading rapidly around the world. Gift cards make up the largest segment of prepaid cards and are a more convenient gift …

Transaction volumes per ATM are flat to declining. ATM fee income from interchange and surcharging is dwindling. “C-level” financial industry executives in the U.S. are challenging the massive …

ATM Deposit Automation integrates Sierra Xpedite “inside” the ATM with Sierra Xchange, Alogent’s unified payments gateway in the center, for Straight Through Check ProcessingTM from the ATM …

Together with its South American service partner IBM and Interbank Peru, Wincor Nixdorf initiated and successfully completed a unique project in this Andean country: the development of an ATM with …

Barclays wanted to offer their customers more functionalities in the branches. The so called “Account Servicing” kiosk system of the type ProPrint 2000 offers customer the Internet banking in …

In fall 2007, Middletown Valley Bank, a locally owned independent community bank, opened its fifth branch, but this branch had something special — the bank's first drive-up ATM. For a bank located …

ASB Bank - New Zealand’s number one bank in terms of customer satisfaction – has deployed GFG:FINsim to automate all payment system and unit testing, taking what the bank describes as an …

TCF Bank identified currency recycling as an emerging technology that could have a significant, positive impact on branch operations.

Allows bank branches and businesses to scan, save and send document images used to prove and balance transactions.

How can a retail bank simultaneously align its resources to adequately serve customers who want a relationship versus the more utilitarian set of customers who simply want convenience, products and …

The financial industry is changing, and so is the ATM. This guide will explore the challenges and opportunities financial institutions face when deploying ATMs during this decade of change.

From the ATM to the self-checkout counter, self-service has revolutionized the way consumers do business. Simply put, they expect to do more for themselves. In the banking environment, financial …