Intel and UBM TechWeb set out to understand the state of core banking systems in organizations of varying size and type across the country, surveying more than 250 business and IT banking executives …

Remote management can help control the costs of day-to-day operations for kiosk and ATM deployments. By reducing on-site service calls, operators save money, offer customer service and increase …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

In January 2009, Westpac New Zealand set in motion a Retail Branch Distribution Change program to drive future growth and increase customer value.

Metro Bank is Britain’s first new High Street bank in over 100 years and opened for business in July 2010. Offering banking firmly focused on the customer, Metro Bank’s primary strategy is to …

One of Interbank Peru’s primary goals is to provide world leading and innovative banking solutions to its loyal and ever increasing customer base. To achieve this, it was looking for a cash …

With 270 million mobile subscribers in the U.S. – 80 percent of whom keep their phones with them at all times – opportunities abound for financial institutions to increase access to customers.

The financial crisis has brought about change for more or less every aspect of the retail banking landscape. The ATM channel is no exception and it has come under particular scrutiny from those …

The underlying ATM technology that supports envelope-free automated deposits is paving the way for a whole host of new transactions and functions, including bill payment, cash recycling, teller …

Availability at the automated teller machine (ATM) – or lack thereof – can affect a significant number of consumers. In fact, availability is the primary performance metric financial institutions …

For years, top-tier service providers such as Xerox, IBM and Hewlett-Packard have hired independent companies such as Service 800 to design and administer in-depth research on client satisfaction …

A franchise relied upon the POS software reseller to be their de facto IT department. The reseller performed a standard installation of the POS software and associated hardware at each location. At …

There is a misconception going around with many merchants dealing with how to become PCI complaint. Frequently, in our dealings with merchants, we have heard, “My software is approved, so that …

In recent years, it seems that there has been a concerted media effort to warn the public about credit card and identity theft. What seems to be lost in those stories, until you do a little digging …

There can be little doubt that technology has made nearly miraculous improvements to the operations in the hospitality market. Computers and the databases running on them allow for an unprecedented …

For acceptance and adoption, consumers must understand the benefits of deposit automation, including: speed and convenience, envelope-free deposits, 24-hour deposit access and multiple note insertion …

As deposit automation technology evolves, Diebold's rapid processing technology can improve speed and overall security at the ATM. Learn about expediting cash and check deposits in a streamlined …

Listen to uGenius Vice President of Sales & Marketing Jeff Stott as he presents findings from two video banking consumer research studies conducted by Brigham Young University MBA teams in 2010 …

When choosing the right check scanner, it's important to consider more than just the purchase price. Investing more upfront can ultimately save a company money.

Burroughs Payment Systems helps Bridgehampton National Bank increase efficiency, accuracy and branch security with cash recyclers.