Changes in the financial space are having far-reaching effects. Software upgrades, advanced functions and enhanced banking channels are bringing the banking industry into the 21st century. During this decade of change, the ATM channel is taking on new importance. Financial institutions large and small are reclaiming the ATM space, realizing the value this customer touchpoint possesses.
This guide explores the challenges and opportunities financial institutions face when deploying ATMs. From advanced functions, like check cashing and deposit automation, to enhanced features, like cash recycling and biometric identification, FIs are expected to once again rule the ATM space.
Introduction: The Liberation of the ATM and the Financial Channel Revolution
Chapter 1: The State of the ATM Industry
Chapter 2: Advanced Functions
Chapter 3: Software in an Ever-Changing World
Chapter 4: Security and Service
Chapter 5: Outsourcing
Chapter 6: Branch Automation
Appendix: Select Articles from ATM Marketplace and Self-Service World
No longer in a silo, the ATM channel is finally being recognized for its vast capabilities and potential functions, as well as its value to the overall enterprise. The migration from OS/2 to Windows has allowed financial institutions to realize new opportunities for the channel, such as advertising and transaction personalization.
The world of the Windows operating system is freeing the ATM, allowing it to communicate and be integrated with all of an FIs channels, making it even more powerful as a customer touchpoint. Consumers use a variety of banking channels, from the teller and the Internet to the ATM and other self-service terminals. Having disjointed channels that dont speak the same language is no longer feasible. A customers banking preferences must be communicated throughout the enterprise, regardless of the channel on which those preferences are selected.
But channel integration is just a fraction of what the new millenniums ATMs can do. A whole new world of opportunity is opening up for the ATM, and those who initiate efforts to launch advanced functions, enhanced software and integrated back-end databases will be the first to reap the benefits. This guide explores new opportunities for the ATM channel from advanced functions like check-imaging and check-cashing to customer relationship building, branch advertising and personalization. It provides an overall view of the ATM, literally from A to Z.