ABSA, South Africa Case Study
With more than 850 branches, a network of over 8,200 ATMs and total assets exceeding $100 billion, the Absa Group Limited operates the largest retail bank in South Africa. As such, it offers a complete range of retail, business, corporate and investment banking, insurance and wealth management products and services. Absa was looking to maximize its offering at the ATM and migrate as many transactions and services as possible to that channel. Absa also sought to reduce the length of queues in-branch to make banking more convenient and user-friendly, to maximize staff resources by migrating high-volume, low-value transactions to self-service terminals and to update its ATM software application to enable new transactions and services across its network. The results have been both impressive and enlightening, with Absa experiencing a positive change in customer behavior thanks to the deployment of NCR SelfServ Intelligent Deposit ATMs.
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