Bank Transformation: Prepare your Financial Institution for the Dynamic Marketplace of Tomorrow
The retail financial services industry is undergoing dramatic transformation due to various overarching meta trends that are acutely affecting the branch. The branch is both expensive to operate—with nearly 16,000 unprofitable branches in the United States today1—and rapidly changing—with only 5–13 percent of transactions being conducted in branches today versus 70 percent in 1985.2 As a result, financial institutions (FIs) must explore how the branch channel can be better integrated into a multichannel approach to acquiring, engaging and retaining customers in the coming years to avoid a sustained drain on FIs’ overall profits.
This piece by Diebold will provide you with the information, tools and tactics you’ll need to adjust your branch strategy and be an enduring force in the turbulent marketplace of today and tomorrow.
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Drive Innovation Adoption by Transforming the Branch
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