With more than 80% of all banking transactions in the world happening on ATMs, Internet or Mobile channels today, it is clear that we live in a self-service world. Today, branch visits are in decline, mobile phones are revolutionising banking, the soaring popularity of tablet devices and internet banking have become increasingly used channels for customers.
Banks are facing a continuing challenge to build relationships withthese customers who aren’t visiting their branch anymore. WithBankWorld, personalising self-service banking can not onlyenable banks to reduce operational costs but also to tailorinteractions with the customer and generate newrevenues from servicing customers acrossthe ATM, Mobile and Internet channels.

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