The retail financial services industry is undergoing dramatic transformation thanks to “meta” trends that are catalyzing marketplace change, and no distribution channel is more acutely affected than the branch. The branch is both expensive to operate—there are nearly 16,000 unprofitable branches in the U.S. today—and constantly evolving — 70 percent of transactions were conducted in branches in 1985 compared with only 15–16 percent today.
Around the world, perceptions of financial institutions are in flux. Consumers have more latitude than ever to take their business elsewhere if they are unsatisfied with their FI. This makes it especially prudent to understand trends that will affect the future state of the industry. Join Diebold on November 8 to learn what FIs need to know to succeed in this rapidly changing space.
Attendees will learn:
How to optimize the branch as an avenue for consumer acquisition, engagement and retention
How to minimize the branch's impact on overall profits