Metro Bank, UK An NCR Case Study
Metro Bank is Britain’s first new High Street bank in over 100 years and opened for business in July 2010.
Offering banking firmly focused on the customer, Metro Bank’s primary strategy is to introduce customers (or “fans” as the Bank calls them) to unparalleled levels of service and convenience. To achieve this, its approach includes extended opening hours seven days a week, bank cards on the spot and dog-friendly stores—a strategy more in keeping with a High Street retailer than a bank.
In keeping with Metro Bank’s commitment to focus on customer service, a solution was sought for cash recycling and processing that would make life as simple as possible for its staff, allowing them to devote as much time as possible to deliver the best experience to their fans.
Metro Bank was looking for an experienced partner to help meet its unique requirements, and NCR was the natural choice—bringing global knowledge on transforming the customer experience through technology. The solution included a mix of hardware, software and services to ensure all Metro Bank’s challenging requirements were met in full and on time.
Top results from NCR Financial Solutions
Providing Value in a Challenging Economy
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