Westpac New Zealand An NCR Case Study
In January 2009, Westpac New Zealand set in motion a Retail Branch Distribution change program to drive future growth and increase customer value.
The project identified a strong correlation between the share of branches in a geographical area and the share of customers. While Westpac is well represented nationally, it needed more growth in Auckland to have a market share comparative with its size.
Building new branches was a particularly bold initiative in the shadow of the 2008–2009 global financial crisis, when most banks were doing everything they could to cut costs and centralize operations.
A dozen ‘community branches’ were opened across Auckland—small, flexible points of presence in the heart of local communities. The objective: to offer customers an unmatched level of personal service and 24x7 convenience. New technology played a central role in Westpac’s return to community banking, in particular NCR Cash Recycler and NCR SelfServ™ ATMs with Intelligent Deposit.
Top results from NCR Financial Solutions
Extraco Case Study
Transforming Cash Supply Chain Management Achieving a Best-in-Class Self-Service Delivery Model Driving return on investment for the ATM channel with managed services THINKING beyond the ATM: How end-to-end transaction visibility improves the consumer experience Top results from Outsourcing
ATM Vault Cash Management: Five strategies for optimizing a cash program ATM Service Management Tools: Three Characteristics to Consider
Burroughs Customer Services ATM Management Software Speeds up Time to Market of New Functionality Burroughs Maintenance Service Support Solutions for Check and Cash: Third-Party Maintenance Excellence Top results from Networking / Connectivity
Westpac New Zealand An NCR Case Study Overcoming ATM Challenges in India Enhance ATM Data Security with Affordable, Low-Cost Cellular Connectivity Cost-Effective Wireless Gateway - V1000 M2M Router
Consolidating Service Agreements: The power of one Top results from Bank / Credit Union
Transforming Cash Supply Chain Management 2009 ATM Software Trends and Analysis Three Benefits of a Multivendor Self-Service Software Solution 2013 ATM Software Trends and Analysis TRAVELEx: A Proactive Approach to Managing a Growing Payment Processing Environment Top results from Bank Automation
Case Study: Fast Food Franchise Security Breach Consolidating Service Agreements: The power of one Bridging the Gap Between Teller Applications and Cash Handlers Financial Self-Service and the Automation Revolution Four Questions Financial Institutions Should Ask about Cash Recycling 