Bank security: Adding value through operational risk management
Faced with today’s market uncertainty, banks and financial institutions are rethinking the way they do business, with a clear focus on two vital areas: the customer trust – directly linked to their ability to ensure business continuity and secure assets, people and sensitive data; and operational efficiency – targeting improved competitiveness by redirecting payments to lower-cost channels, changing the role of branches to focus on the customer experience and service cross-selling, as well as by streamlining processes and systems.
Combined with stringent operational risk and compliance regulations, this has led to security issues being increasingly viewed and managed as a single, end-to-end concern within a bank’s risk management strategy, looking beyond the physical environment to incorporate IT systems, channel management and identity and access management.
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