Webinar: Looking Forward - How the Self-Service Channel will Evolve in the Next Five Years

Sponsored by Phoenix Interactive Design, Inc.
Type: Webinar
Overview | Download

This webinar will  highlight major transformations that are changing the face of the self-service channel and discuss the opportunities these raise for engaging the increasingly “techno-savvy” customer.

You will come away with:

  • Ideas for leveraging e-communications and social media
  • New ways to optimize customer interactions
  • A new definition of personalization
  • A new benchmark for great customer experience