Challenge: Crystal Flash had an aggressive growth plan of three to five new convenience stores a year. However, Crystal Flash was experiencing unacceptable levels of unplanned ATM downtime at various existing locations. Service calls would go unattended for as long as 96 hours. ATM training of new store owners was inadequate and adding to poor ATM availability.
Solution: ATM USA provided Crystal Flash with precision- crafted ATMs, uptime assistance, 24/7 technical support, 48-hour on-site response times as well as ATM-care training for store owners and ATM Uptime Processing Services.