Self-Service Kiosks Case Study
As an early adopter of self-service technology, Quorum FCU already had kiosks operating in their service centers. These units offered the ability to complete basic transactions, but they also had several shortcomings, such as freezing in the middle of transactions and at times even leaving personal account information visible on the screens.
These technical problems resulted in frequent downtime for service and maintenance, in addition to higher operating costs. And because service technicians were not widely available, the units were often down for days before being
serviced. But Quorum’s members loved the idea of using self-service kiosks. Unsatisfied with their current kiosks, Quorum FCU went in search of a more reliable solution.
Quorum FCU chose Source Technologies’ Total Self-Service Banking solution and concourse 7-series kiosks to enable members to manage their own banking transactions 24 hours a day, seven days a week in each location. Members can choose cash, credit cards, or checks to complete virtually any transaction traditionally conducted in a branch location in real time - faster, easier and with more options.
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