Handling maintenance issues can be a challenge for some ISOs, especially those without an internal service team. But many companies are reluctant to outsource service and maintenance to another company, worrying about revealing their clients to a competitor. ATM Systems found a solution with ATM ServNet. Because ATM ServNet does not sell ATMs, but only services them, ATM Systems didn't have to worry about losing clients. Instead, they found 24/7 service, including an 800 number for simple issues and technicians available around the clock.

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Inside NetWorld Alliance Network Self-Service World
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