Banks need to modernize their ATM operations management technology to accelerate the transformation of their self-service channels and deliver the quality of service and reliability customers expect in the new era of omni-channel banking.
ATMs and other self-service devices are changing the face of banking. In the seventh edition of the annual survey, learn what the industry thinks about current trends and future expectations of ATM software.
Today’s ATM is subject to many changes that are driven by external factors rather than business decisions. Banks and ATM network operators need to ensure that these changes are correctly implemented and that they guarantee a positive customer experience.
Changes in the financial world are slow to occur. Economic uncertainty and new technology can accelerate change, but when it comes to the interaction between a bank and its customers, one thing is constant - the ATM remains the bank’s key transaction delivery channel.
ATM program management is costly and complicated, yet it isn't a core business for financial institutions that deploy ATMs as part of their customer satisfaction strategy. Banks and credit unions can achieve significant savings and efficiencies by outsourcing their ATM back-office activities.
Today, more than 90 percent of the worlds ATMs still run Microsoft XP, and its been widely reported that less than 15 percent of ATMs will be upgraded to Windows 7 before the XP support cutoff date of April 8, 2014.
Microsoft plans to end support of Windows XP on April 8, 2014. After this date, the software company will no longer provide security updates and patches for Windows XP, creating an uncertain environment for ATM security.
For many years, analysts have been channeling their inner Nostradamus and predicting the imminent end of cash as a major consumer payment instrument. However, consumers around the world still turn to this legacy form of payment on a consistent and regular basis.
The first liability shift milestone for US EMV migration went into effect. Over the next two years, EMV migration will bring major changes to your transaction processing and to your customers banking experience.
In the U.S., losses from a typical ATM skimming incident have risen 66 percent to $50,000 over the past 24 months. In Europe, losses have risen 20 percent to $47,189 over the past 12 months. The impact to brand reputation and cardholder loyalty can be even more costly.
Financial institutions are relying on their outsourcing partners more than ever before to be strategic partners and deliver guidance on best practices to be more efficient, meet industry compliance standards and enhance customer service.
Around the world, perceptions of financial institutions are in flux. Consumers have more latitude than ever to take their business elsewhere if they are unsatisfied with their FI. This makes it especially prudent to understand trends that will affect the future state of the industry.
The underlying ATM technology that supports envelope-free automated deposits is paving the way for a whole host of new transactions and functions - everything from bill payment and cash recycling to teller-window cash automation and remote deposit capture.