Self-service ATMs help shape a new branch service philosophy

When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold Inc. Together they created a new branch model that emphasizes customer service while lowering operating costs.

This video offers a look at UFCU's innovative new branch design, and the roles that staff and assisted self-service ATMs play in the overall customer experience. 

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