Self-service ATMs help shape a new branch service philosophy
When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold Inc. Together they created a new branch model that emphasizes customer service while lowering operating costs.
This video offers a look at UFCU's innovative new branch design, and the roles that staff and assisted self-service ATMs play in the overall customer experience.
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Kahuna-ATMIA Study IDs IAD's biggest worries
Shrinking interchange, EMV liability shifts and ADA lawsuits ranked among the top concerns this year for independent ATM deployers in the U.S., according to the third annual IAD survey and study … -
The printer-less ARGO 7.0 eco: a greener ATM
Triton Systems premiered its all-new ARGO family at ATMIA US 2013. The EMV- and NFC-ready line features a sleek design with added security, larger screens, and lighted keypad or touchscreen options … -
Kahuna-ATMIA Study IDs IAD's biggest worries
Shrinking interchange, EMV liability shifts and ADA lawsuits ranked among the top concerns this year for independent ATM deployers in the U.S., according to the third annual IAD survey and study … -
For NFC believers, a contactless-capable ATM
Triton Systems premiered its all-new ARGO family at ATMIA US 2013. The line features an updated design with added security, larger screens, lighted keypad or touchscreen options and both EMV and NFC … -
For NFC believers, a contactless-capable ATM
Triton Systems premiered its all-new ARGO family at ATMIA US 2013. The line features an updated design with added security, larger screens, lighted keypad or touchscreen options and both EMV and NFC …
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ATMIA US 2013: a new way to go wireless
According to Steve Mieczkowski, most providers of wireless ATM services require a two-year contract, a high monthly rate and a monthly lease payment for a wireless device. Mieczkowski was at ATMIA … -
ATMIA US 2013: Clear2Pay EMV tools trim test time, cost
William Santoro explains how Clear2Pay helps card issuers, transaction acquirers and ATM deployers prepare for EMV implementation. For instance, the company's "virtual ATM" emulator allows a user to … -
ATMIA US 2013: turning the ATM into a currency exchange
Greg Kane explains how Monex Financial Services allows an ATM operator to perform a currency exchange right at the ATM, instead of forwarding a transaction to the bank for conversion. This process … -
ATMIA US 2013: turning the ATM into a currency exchange
Greg Kane explains how Monex Financial Services allows an ATM operator to perform a currency exchange right at the ATM, instead of forwarding a transaction to the bank for conversion. This process … -
ATMIA US 2013: Wincor launches ProCash 280 in US
Already widely in use around the rest of the world, the Wincor Nixdorf ProCash 280 compact ATM is now available for the first time in the U.S. market. Carlos Siewczynski of Wincor Nixdorf explains …
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ATMIA US 2013: PCI and ATMs ... it's complicated
Andrew Jamieson of Underwriters Laboratories answers questions about PCI and prospects for a PCI standard for ATMs. In an awards ceremony at the conference, Jamieson was named ATMIA 2012 … -
ATMIA US 2013: Better ATM says prepaids, ATMs a perfect pair
Todd Nuttall, CEO of Better ATM Services discusses results of a study indicating a strong correlation between ATM users and giftcard buyers. Nuttall says this makes ATM-dispensed prepaids and … -
ATMIA US 2013: MoneyPass promotes benefits of fee-free ATMs
MoneyPass president Doug Miraglia explains that when a cardholder discovers that an ATM is surcharge free, that person's use of the machine can increase fourfold. He also talks about current and … -
ATMIA US 2013: MoneyPass promotes benefits of fee-free ATMs
MoneyPass president Doug Miraglia explains that when a cardholder discovers that an ATM is surcharge free, that person's use of the machine can increase fourfold. He also talks about current and … -
ATMIA US 2013: Better ATM says prepaids, ATMs a perfect pair
Todd Nuttall, CEO of Better ATM Services discusses results of a study indicating a strong correlation between ATM users and giftcard buyers. Nuttall says this makes ATM-dispensed prepaids and …