Self-service ATMs help shape a new branch service philosophy
When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold Inc. Together they created a new branch model that emphasizes customer service while lowering operating costs.
This video offers a look at UFCU's innovative new branch design, and the roles that staff and assisted self-service ATMs play in the overall customer experience.
Just when the U.S. payments industry was getting close to a common solution to its unusual quandary of how to enable network choice for EMV transactions, along comes U.S. District Court Judge Richard …