Diebold study reveals a financial services sector in flux

Jerry Verdi, vice president of market intelligence at Diebold characterizes the financial services market as "[an] industry that is going through a fairly difficult time right now. We're in a transition."

Verdi's conclusion is based on a global research project recently conducted by Diebold. The Diebold studies were designed to reveal behaviors and trends among consumers and banks that are reshaping the financial services industry, which Verdi said, is "much more progressive" today than its image denotes.

In an interview at the recent BAI conference, Verdi shared some of surprising findings from the Diebold research.

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