Accelerating Branch Transformation with Integrated ATM Life Cycle Management

Banks need to modernize their ATM operations management technology to accelerate the transformation of their self-service channels and deliver the quality of service and reliability customers expect in the new era of omni-channel banking.


It's go time. Are your techs ready?

This year will be remembered for the number of ATM upgrades and replacements that occurred as a result of the migration from Windows XP to Windows 7. But this is not the only upgrade being implemented at this time.

Training your techs: An expense that pays off

Technician training isn't a cost, it's an investment. And like any solid investment, when you put funds into maintaining or increasing the proficiency of your service team, you'll see positive returns: Faster service calls, fewer technicians. Because a trained technician...

How do you follow a year of ATM industry 'firsts'?

With a year of nexts, of course. After a year on the job, David Tente of ATMIA is bringing it on for the ATM industry.

ATM service firm Pendum moves in, moves on

CEO Brad Browder talks about big changes in the recent past and big plans for the near future.

Identity theft ring targeted banks

In what is considered "the largest identity theft takedown in U.S. history," 111 individuals were indicted for "stealing the personal credit information of thousands of unwitting American and European consumers and costing individuals, financial institutions and retail businesses more than...

ATM field tech training: A lot less than college tuition

With the start of another school year just around the corner, there are always the “best of” reviews that pop up touting the most prestigious institutions of higher learning. In some cases you can even find listings for other things...

Diebold's Monitoring Center wins second CSAA Station of the Year Award

Hiring the right people and providing an encouraging environment are the keys to its success.

ATM accessibility in Europe

The European Commission updated the EU Disability Strategy last year following the adoption of the UN Convention on the Rights of Persons with Disabilities.

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EMV Migration Forum offers third EMV 101 session

To help card issuing banks and merchants ready their organizations for the October 2015 fraud liability shift, the EMV Migration Forum is offering its next EMV 101 online training session on May 7. "Education is a critical component for teams...

UL e-learning course permits self-paced study covering EMV in the US

As the card schemes continue to push toward EMV migration in the U.S., education will play a key part in its development and adoption. A new EMV e-learning course from UL specifically addresses the unique migration issues in the U.S.

'Insiders Guide' delivers in-depth detail on PCI DSS 3.0 updates

The PCI Security Standards Council has announced a new online training resource, "An Insider's Guide to PCI DSS 3.0." The guide focuses on the intent, interpretation and implementation of major changes from PCI DSS 2.0 to PCI DSS 3.0, which...

New PCI SSC e-learning program to focus on protecting data, preventing breaches

The PCI Security Standards Council has announced a new series of online training courses designed to help companies keep customer payment data secure and maintain compliance with PCI security standards. The new "PCI Essentials" series, part of the PCI Security...

SCIL-EMV Academy posts class schedule for first half of 2014

SCIL-EMV Academy, a U.S.-based EMV training, consultancy and software solutions provider, has released its EMV public workshop schedule for the first half of 2014. The schedule includes new online workshops and a "Typical EMV Project Implementation Plan" module that reviews...

Paragon expands free online class offering

This spring, Paragon Application Systems introduced a series of free, online EMV training classes. Now the e-payments testing software specialists are building on the success of the series — it's garnered 1,500 viewings to date — with a new lineup...

ATMIA, Kahuna publish EMV white paper for IADs

Historically, ATM skimming has been a bigger problem in Europe and other parts of the world than it's been in the United States. But since the implementation of EMV in Europe and elsewhere, fraudulent withdrawals have moved from markets that...

YourCash ATM network to launch Monex DCC

Monex Financial Services and YourCash Ltd. have signed an agreement under which YourCash will deploy the Monex Dynamic Currency Conversion across the its ATM network in the U.K.

Workshop to deliver strategies for success in EMV, NFC and mobile markets

SCIL-EMV Academy and the Electronic Transactions Association have announced a comprehensive 2-day payments workshop covering business and technical fundamentals of implementing EMV, mobile and NFC payment systems in the U.S. "EMV, Mobile & NFC — The Fundamentals" will be held...

Paragon launches new session in free online EMV training series

E-payment testing solutions provider Paragon Application Systems has announced the next installment in its series of free online EMV training courses. The new program, "An Introduction to EMV, Part 1 — History, Business Drivers, Benefits and Challenges" follows last month's...

Paragon launches free online training program, 'EMV in 16 minutes'

To introduce industry members to EMV, Paragon Application Systems, a provider of automated e-payment testing solutions, has launched a free online training course, 'EMV in 16 Minutes.' The class provides an executive-level overview of EMV, without getting into technical details....

TAS Group, B2 Payment Solutions partner on EMV migration services

TAS Group, a solution provider for EMV transaction acquiring, authorization and data preparation, and B2 Payment Solutions, a provider of consultancy, training and solutions for EMV and contactless payments, have entered an international reseller agreement. The arrangement is intended to...

Cardtek USA adds NFC mobile to EMV support capabilities

Cardtek USA, a division of financial transaction software provider Cardtek Group, has added NFC mobile expertise to the technology support capabilities at its office in Des Plaines, Ill. At its Chicago-area center, Cardtek provides customer training and support services in...

CO-OP Financial Services intros EMV education initiative

CO-OP Financial Services has launched a web-based educational initiative to help credit unions prepare for EMV. Components include an "Ask the EMV Expert" web page, white paper and webinar, all at no charge. "EMV deployment in the U.S.

ATMIA publishes contactless ATM best practices

The ATM Industry Association has announced the publication of new best practices for accepting contactless payments in ATM systems. "With banks like la Caixa in Spain pioneering the deployment of contactless ATMs, including plans for a few hundred more contactless...

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