ATM stories that caught readers' attention in November

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Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech topics, as well.

FEATURES


ATM receipt paper — worth a closer look?

They might be seen as a commodity today, but ATM thermal papers are not all the same. And neither are their suppliers.

A small operator's guide to basic ATM care

Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.

Scaling the EMV mountain

Just how serious is the EMV challenge facing U.S. ISOs?

'Operationalization?' Is that a word?

Yes it is. And it can help your business maintain higher service levels across the ATM channel and reduce costs across the board.

Play it smart: Tips for your next ATM paper buy

It's not the hardest thing in the world, but buying the right ATM paper does take some know-how.

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

Shedding light on LEDs for ATMs

Hallo ATM Marketplatz! It’s your favorite German-Texan-Georgian here to blog about another ATM industry topic. Last month’s post highlighted the fact that refurbishment services can be used to make Windows 7 upgrades more affordable. This month’s blog continues with the...

ATMIA US 2014: Imagining future ATM efficiencies in the 'Innovation Lounge'

Jeff Matthews, CEO of Grant Victor (parent company of ATMEquipment.com and OptConnect, introduces some of the technologies that might play a future role in creating cost efficiencies and client loyalty for IADs. One possibility that might not be so very...

Chillin' in the ATM 'Innovation Lounge'

Grant Victor takes a look at ways to turn cool new techologies into cost-saving opportunities for the ATM industry. 

4 things the best companies do at the end of each year

Right about now, thoughts of a big fat turkey and Christmas shopping have started creeping into the minds of almost everyone! This is a good thing, but it's not what the best ATM sales and service companies are spending the...

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NEWS


Barclays Africa angles to bring ATM support in-house

Barclays Africa Group reportedly wants to buy the ATM business of Bytes Technology Group, the company that currently provides its ATM support.

Banco de Credito del Peru, Diebold will install 1,000 ATMs to better serve Peru's unbanked

In an effort to reach the three-quarters of Peruvian adults who are currently unbanked, the country's principal FI is embarking on an ambitious plan to install more than 1,000 new ATMs.

Boston bank goes next-gen with Red Hawk and NCR video ATMs

Boston-based South Shore Bank opened its new Hingham financial center in December 2013 with Personal Teller Machines. The technology has been so well received that the $1 billion bank now plans to add the technology at its busiest branch in Weymouth.

TestLink acquires ATM Parts Plus

Independent ATM solutions provider TestLink USA, part of the TestLink group of companies, has announced its acquisition of Franklin, Ohio-based ATM Parts Plus. A news release from Testlink said that the move advances the company’s international growth plans and extends...

Brink's, Burroughs strike service agreement

Brink's U.S., a provider of secure transportation and cash management services, has entered into multi-year agreement with Burroughs, under which the latter will provide installation and maintenance support for Brink's CompuSafe products in the U.S. "Brink's will be able to...

Burroughs, Tidel tie up nationwide service agreement

Cash management systems provider Tidel has entered into a long term partnership with technology and services provider Burroughs to support the Tidel customer base in the United States and Puerto Rico. Under the agreement, Burroughs will provide services — including...

Düsseldorf FI renews Wincor service, adds Windows 7 upgrade agreement

Wincor Nixdorf and Stadtsparkasse Düsseldorf have signed a 3-year extension to their existing hardware service agreement that covers the bank's self-service systems. An additional master agreement calls for the replacement by 2016 of self-service systems that cannot support the Windows...

UK's Cennox acquires US operation

Cennox, a British provider of ATM parts and services, has announced its acquisition of the Missoula, Mont.-based firm, The Sterling Group Inc. Cennox is a $40 million enterprise that serves 97 customers in 14 countries. The company has enjoyed impressive...

Diebold calls on Infosys, Oracle to help streamline operations

In an effort to streamline service, supply chain management and financial operations processes, Diebold Inc. has partnered with Infosys and Oracle for the deployment of enterprise applications. Diebold expects to simplify and standardize its global processes for a more customer-centric...

NuSource acquires ATM hardware maintenance business

NuSource Financial Inc., an independent ATM dealer in the Minneapolis area, has announced its acquisition of Independent Field Services Inc., a third-party provider of hardware maintenance services based in Bowling Green, Ky. The acquisition will close on Nov.

NCR signs service pact with China Resources Bank of Zhuhai

NCR Corp. has announced a 5-year technology services agreement with China Resources Bank of Zhuhai.

Fast-growing Capital Bank taps Diebold for new ATM fleet

Capital Bank, a regional FI in the Southeast U.S., has partnered with Diebold Inc. to standardize its ATMs and support services. Diebold has installed 170 Opteva ATMs for the bank, 100 of which feature deposit automation capabilities along with comprehensive...

NCR creates one-click ATM uptime solution for BNZ

NCR Corp. has announced the design and implementation of "virtual" first-line maintenance capability, in collaboration with Bank of New Zealand. The program helps diagnose and resolve common ATM service issues quickly from a central help desk, often precluding the need...

Topcreditcardprocessors.com announces August ATM provider ratings

Independent review and rating firm topcreditcardprocessors.com has announced the release of its list of the 10 best ATM machine providers for August.

Travelex re-ups ATM agreement with Cardtronics

London-based Travelex has awarded Cardtronics a long-term contract extension as exclusive manager of all U.S.-based Travelex ATMs. Cardtronics operates and manages more than 430 Travelex-owned ATMs in 34 states and Puerto Rico. Travelex has operated in the United States since 1989, a Cardtronics news release said. The company's U.S.

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Pendum has over 25 years experience selling, installing and servicing a variety of ATM equipment solutions. Pendum is certified under NCR’s Authorized Sales and Service Provider (ASSP) program. We also carry an extensive inventory of many new and pre-owned ATM makes and models, creating quicker turn-around times for urgent installments. And we don’t just service the machines we sell – our technicians are proficient in nearly every ATM make and model.