There can be some advantages to the practice of reverse auction buying, but there can be some hidden drawbacks, as well.
In the rush to go digital, FIs must not alienate the important segment of their customer base that still values paper ATM receipts.
Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech topics, as well.
They might be seen as a commodity today, but ATM thermal papers are not all the same. And neither are their suppliers.
Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.
Just how serious is the EMV challenge facing U.S. ISOs?
Yes it is. And it can help your business maintain higher service levels across the ATM channel and reduce costs across the board.
It's not the hardest thing in the world, but buying the right ATM paper does take some know-how.
As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.
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Hallo ATM Marketplatz! It’s your favorite German-Texan-Georgian here to blog about another ATM industry topic. Last month’s post highlighted the fact that refurbishment services can be used to make Windows 7 upgrades more affordable. This month’s blog continues with the...
Thermal paper supplier has rolled out a new online store for customers to order ATM paper, mobile printer paper and stock thermal paper.
The new center is equipped to remotely manage devices including ATMs, and POS and self-service checkout terminals.
NuSource will deliver first- and second-line maintenance services for the Guaranty ATM fleet across five states.
The UK-based company says the acquisition will support the expansion of another of its US subsidiaries, Sterling Bank Services.
Members of the Community Bankers Association of Georgia will receive special pricing on ATM maintenance and cash delivery from service provider ATM Response.
Minnesota-based NuSource will provide ATM maintenance services for Pinnacle's multivendor fleet in five Midwestern states.
Barclays Africa Group reportedly wants to buy the ATM business of Bytes Technology Group, the company that currently provides its ATM support.
In an effort to reach the three-quarters of Peruvian adults who are currently unbanked, the country's principal FI is embarking on an ambitious plan to install more than 1,000 new ATMs.
Boston-based South Shore Bank opened its new Hingham financial center in December 2013 with Personal Teller Machines. The technology has been so well received that the $1 billion bank now plans to add the technology at its busiest branch in Weymouth.
Independent ATM solutions provider TestLink USA, part of the TestLink group of companies, has announced its acquisition of Franklin, Ohio-based ATM Parts Plus. A news release from Testlink said that the move advances the company’s international growth plans and extends...
Brink's U.S., a provider of secure transportation and cash management services, has entered into multi-year agreement with Burroughs, under which the latter will provide installation and maintenance support for Brink's CompuSafe products in the U.S. "Brink's will be able to...
Cash management systems provider Tidel has entered into a long term partnership with technology and services provider Burroughs to support the Tidel customer base in the United States and Puerto Rico. Under the agreement, Burroughs will provide services — including...
Wincor Nixdorf and Stadtsparkasse Düsseldorf have signed a 3-year extension to their existing hardware service agreement that covers the bank's self-service systems. An additional master agreement calls for the replacement by 2016 of self-service systems that cannot support the Windows...
Cennox, a British provider of ATM parts and services, has announced its acquisition of the Missoula, Mont.-based firm, The Sterling Group Inc. Cennox is a $40 million enterprise that serves 97 customers in 14 countries. The company has enjoyed impressive...
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In an effort to streamline service, supply chain management and financial operations processes, Diebold Inc. has partnered with Infosys and Oracle for the deployment of enterprise applications. Diebold expects to simplify and standardize its global processes for a more customer-centric...