Mobile video solution shows the way to faster ATM fixes

Diebold is using the Librestream Onsight video platform over Verizon 4G LTE to improve first-time fix rates, accelerate training and reduce costs, the companies say.


Going once … Going twice ... Reverse auctions for ATM paper

There can be some advantages to the practice of reverse auction buying, but there can be some hidden drawbacks, as well.

Why the paper ATM receipt isn't going extinct

In the rush to go digital, FIs must not alienate the important segment of their customer base that still values paper ATM receipts.

ATM stories that caught readers' attention in November

Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech topics, as well.

ATM receipt paper — worth a closer look?

They might be seen as a commodity today, but ATM thermal papers are not all the same. And neither are their suppliers.

A small operator's guide to basic ATM care

Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.

Scaling the EMV mountain

Just how serious is the EMV challenge facing U.S. ISOs?

'Operationalization?' Is that a word?

Yes it is. And it can help your business maintain higher service levels across the ATM channel and reduce costs across the board.

Play it smart: Tips for your next ATM paper buy

It's not the hardest thing in the world, but buying the right ATM paper does take some know-how.

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

Shedding light on LEDs for ATMs

Hallo ATM Marketplatz! It’s your favorite German-Texan-Georgian here to blog about another ATM industry topic. Last month’s post highlighted the fact that refurbishment services can be used to make Windows 7 upgrades more affordable. This month’s blog continues with the...

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Survey: US adults count safety of financial data as top concern

The greater their household income and education level, the more concerned consumers are likely to be about privacy, says a report by Computer Services Inc.

NCR, Alcatel-Lucent strike global managed services deal

The new relationship strengthens each company's position and presence worldwide in managed services, NCR says.

New ATM app provides onsite insight to machine issues

The SEC-QR app provides a fast and simple way for anyone — including the ATM end user — to notify the operator of a problem with a machine.

Banco Internacional, Diebold partner to streamline self-service

The Ecuadorian bank will deploy more than 400 new ATMs, as well as software and services, to promote efficiency and customer satisfaction.

JV aims to address China's 'conspicuous gap' in ATM service

In China, something as simple as a stuck card can take an ATM down for a week, an issue that Minsheng Bank and ATM Japan aim to address.

Report: Biometric device shipments for financial industry to total 212M units by 2024

Tractica anticipates that finance biometrics hardware and software revenue will increase from $126 million in 2015 to $2.2 billion in 2024.

PrivatBank prints out major savings on ATM parts

The Ukrainian FI says it's eliminating 95 percent of the cost — and a lot of the wait time — for some ATM parts by fabricating them with an inexpensive 3D printer.

GTS inaugurates online ordering

Thermal paper supplier has rolled out a new online store for customers to order ATM paper, mobile printer paper and stock thermal paper.

NCR operations center opens in Kuala Lumpur

The new center is equipped to remotely manage devices including ATMs, and POS and self-service checkout terminals.

NuSource, Guaranty Bank re-up ATM servicing partnership

NuSource will deliver first- and second-line maintenance services for the Guaranty ATM fleet across five states.

Cennox buys US-based ATM service company PSSI

The UK-based company says the acquisition will support the expansion of another of its US subsidiaries, Sterling Bank Services.

CBA Georgia endorses ATM service, cash logistics provider

​Members of the Community Bankers Association of Georgia will receive special pricing on ATM maintenance and cash delivery from service provider ATM Response.

Pinnacle Bank, NuSource Financial strike ATM maintenance agreement

Minnesota-based NuSource will provide ATM maintenance services for Pinnacle's multivendor fleet in five Midwestern states.

Barclays Africa angles to bring ATM support in-house

Barclays Africa Group reportedly wants to buy the ATM business of Bytes Technology Group, the company that currently provides its ATM support.

Banco de Credito del Peru, Diebold will install 1,000 ATMs to better serve Peru's unbanked

In an effort to reach the three-quarters of Peruvian adults who are currently unbanked, the country's principal FI is embarking on an ambitious plan to install more than 1,000 new ATMs.

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Keeping an ATM up and running requires service and parts. In the ATM Service and Parts Research Center you'll learn about the many options for repairing and maintaining your ATMs.