Banco Internacional, Diebold partner to streamline self-service

The Ecuadorian bank will deploy more than 400 new ATMs, as well as software and services, to promote efficiency and customer satisfaction.


Going once … Going twice ... Reverse auctions for ATM paper

There can be some advantages to the practice of reverse auction buying, but there can be some hidden drawbacks, as well.

Why the paper ATM receipt isn't going extinct

In the rush to go digital, FIs must not alienate the important segment of their customer base that still values paper ATM receipts.

ATM stories that caught readers' attention in November

Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech topics, as well.

ATM receipt paper — worth a closer look?

They might be seen as a commodity today, but ATM thermal papers are not all the same. And neither are their suppliers.

A small operator's guide to basic ATM care

Basic machine care isn't all that complicated. Here are five steps you can take to help ensure that your machine is always available (and inviting) to customers.

Scaling the EMV mountain

Just how serious is the EMV challenge facing U.S. ISOs?

'Operationalization?' Is that a word?

Yes it is. And it can help your business maintain higher service levels across the ATM channel and reduce costs across the board.

Play it smart: Tips for your next ATM paper buy

It's not the hardest thing in the world, but buying the right ATM paper does take some know-how.

Accelerate profits with exceptional customer service

As ATM upgrades ramp up, your customer service team must be ready to meet the demand and reinforce customer relationships.

Shedding light on LEDs for ATMs

Hallo ATM Marketplatz! It’s your favorite German-Texan-Georgian here to blog about another ATM industry topic. Last month’s post highlighted the fact that refurbishment services can be used to make Windows 7 upgrades more affordable. This month’s blog continues with the...

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JV aims to address China's 'conspicuous gap' in ATM service

In China, something as simple as a stuck card can take an ATM down for a week, an issue that Minsheng Bank and ATM Japan aim to address.

Report: Biometric device shipments for financial industry to total 212M units by 2024

Tractica anticipates that finance biometrics hardware and software revenue will increase from $126 million in 2015 to $2.2 billion in 2024.

PrivatBank prints out major savings on ATM parts

The Ukrainian FI says it's eliminating 95 percent of the cost — and a lot of the wait time — for some ATM parts by fabricating them with an inexpensive 3D printer.

GTS inaugurates online ordering

Thermal paper supplier has rolled out a new online store for customers to order ATM paper, mobile printer paper and stock thermal paper.

NCR operations center opens in Kuala Lumpur

The new center is equipped to remotely manage devices including ATMs, and POS and self-service checkout terminals.

NuSource, Guaranty Bank re-up ATM servicing partnership

NuSource will deliver first- and second-line maintenance services for the Guaranty ATM fleet across five states.

Cennox buys US-based ATM service company PSSI

The UK-based company says the acquisition will support the expansion of another of its US subsidiaries, Sterling Bank Services.

CBA Georgia endorses ATM service, cash logistics provider

​Members of the Community Bankers Association of Georgia will receive special pricing on ATM maintenance and cash delivery from service provider ATM Response.

Pinnacle Bank, NuSource Financial strike ATM maintenance agreement

Minnesota-based NuSource will provide ATM maintenance services for Pinnacle's multivendor fleet in five Midwestern states.

Barclays Africa angles to bring ATM support in-house

Barclays Africa Group reportedly wants to buy the ATM business of Bytes Technology Group, the company that currently provides its ATM support.

Banco de Credito del Peru, Diebold will install 1,000 ATMs to better serve Peru's unbanked

In an effort to reach the three-quarters of Peruvian adults who are currently unbanked, the country's principal FI is embarking on an ambitious plan to install more than 1,000 new ATMs.

Boston bank goes next-gen with Red Hawk and NCR video ATMs

Boston-based South Shore Bank opened its new Hingham financial center in December 2013 with Personal Teller Machines. The technology has been so well received that the $1 billion bank now plans to add the technology at its busiest branch in Weymouth.

TestLink acquires ATM Parts Plus

Independent ATM solutions provider TestLink USA, part of the TestLink group of companies, has announced its acquisition of Franklin, Ohio-based ATM Parts Plus. A news release from Testlink said that the move advances the company’s international growth plans and extends...

Brink's, Burroughs strike service agreement

Brink's U.S., a provider of secure transportation and cash management services, has entered into multi-year agreement with Burroughs, under which the latter will provide installation and maintenance support for Brink's CompuSafe products in the U.S. "Brink's will be able to...

Burroughs, Tidel tie up nationwide service agreement

Cash management systems provider Tidel has entered into a long term partnership with technology and services provider Burroughs to support the Tidel customer base in the United States and Puerto Rico. Under the agreement, Burroughs will provide services — including...

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Keeping an ATM up and running requires service and parts. In the ATM Service and Parts Research Center you'll learn about the many options for repairing and maintaining your ATMs.