Zenmonics Selects ESQ OperationsBridge For Kiosk Management (Press Release)

Zenmonics, a leader in technology services and licensed solutions for the global financial services market, has selected the ESQ OperationsBridge platform for deploying comprehensive in-branch kiosk management services at some of its largest banking clients. By using OperationsBridge, Zenmonics clients...


'Operationalization?' Is that a word?

Yes it is. And it can help your business maintain higher service levels across the ATM channel and reduce costs across the board.

Gaining visibility where appliance-based instrumentation fails

Recently, INETCO announced that a large payment platform provider, Adquira Mexico S.A. de C.V selected the INETCO Insight application performance monitoring software to monitor their payments operations network within the Amazon Web Services cloud. A subsidiary of BBVA Bancomer and...

Software defined data centers and you

Bernd Harzog, an Analyst for The Virtualization Practice and CEO and founder of APM Experts, has written an interesting piece, "SDDC Application Performance Management," about software defined data centers and how this coming shift in underlying networking technologies will affect...

Aligning payment processing services and customer experience

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first benchmark report on the retail payments process, released in March 2013. Source: RSR Research March 2013...

ATM screen branding: the power of impressions

There is one golden fact about ATM Screens. It's a fact that can turn advertising on its head.

My '2-hour' project: creating an RFP for APM tools

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software. It all started with an innocent request from one of our channel account managers:...

Fiserv ATM solution follows 'no news is good news' model (video)

System doesn't bog users down with data about what's working, but alerts them about what isn't working.

ATMIA US 2013: Fiserv helps ATM operators boost efficiency

David Johnson of Fiserv talks about the new web-based interface for the company's device manager tool. The solution streamlines tracking of ATM incidents and workflows, and offers fleet operators sophisticated analytics that can help drive greater productivity and cost-efficiency.

ATMIA US 2013: Elan showcases products and services for IADs

Over the years, the customer mix at Elan Financial Services has shifted from almost no independent ATM deployers to 40 percent IADs. At ATMIA US 2013, Steve Gernes spoke about services the company has added to help third-party deployers lower their costs and serve their customers more effectively.

Is APM becoming obsolete?

Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli in which he discussed his recently published report, Will IT Operations Analytics Platforms Replace APM Suites? The title of the report begs the question: Is application...

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New ATM app provides onsite insight to machine issues

The SEC-QR app provides a fast and simple way for anyone — including the ATM end user — to notify the operator of a problem with a machine.

GRG certifies TSS ATM key management system

Certification paves the way for GRG ATM owners to use remote key loading to establish the initial encrypting key for their ATMs.

Survey seeks industry members' opinions on ATM monitoring for omnichannel environments

The anonymous survey seeks to determine where, when and how deployers would integrate ATM monitoring into omnichannel platforms.

Bank of Beirut Oman to license Euronet ATM-driving solutions

The software will allow the bank to manage its entire ATM network, and provide real-time account access to customers anywhere in the world.

Diebold, Eagle Eye Networks team up to offer cloud-based video services

The solution will stream and store live and recorded video, and generate notifications and real-time analytics, the companies say.

Predictive services net 32K hours of additional uptime for Akbank ATMs

The NCR technology has helped the Turkish bank achieve a 10 percent increase in first-visit resolution of ATM issues, the company says.

CR2, Bank of Sharjah team to intro one of UAE's first Windows 7 ATM networks

The FI has implemented BankWorld from CR2 to facilitate Windows 7 rollout, and subsequently, to manage and monitor its ATM network from a single point.

Triton boosts functionality, data storage with Connect 6.0 software release

The biggest change is the migration to SQL, which greatly increases data storage and adds industry standard database management tools.

Diebold fine-tunes SecureStat with new analytics, efficiency features

The security management portal now features more effective data analysis and workflow management tools for commercial and financial security professionals.

Colombia's largest ATM network switches to remote key loading

The solution eliminates the time and expense of manual key-loading at the ATM with a two-person team.

DBS, Fiserv receive top honors for self-service banking project

The two have earned a Best ATM and Kiosk Project award for an in-house network management center that enables end-to-end SSB terminal monitoring and management.

California bill would educate EBT clients about approved uses, fees for payment cards

As proposed, the legislation doesn't seek to limit or abolish surcharges. The concern is that, if enacted, it might later be leveraged to introduce restrictions.

Indian ingenuity increases ATM user convenience, safety

Thanks to innovative thinking by an Indian startup company, would-be ATM thieves could find themselves imprisoned — while still at the ATM. New Delhi-based IAD Transaction Solutions Intl. has dispensed with India’s standard practice of stationing unarmed guards in every ATM vestibule, according to an article in India's Economic Times.

Software simplifies device management across multivendor self-service networks

As self-service solutions expand across multiple consumer channels, a shared management and infrastructure can simplify staffing, systems and processes. It can also allow a single service desk to cover physical self-service channels and issue remote resolution commands to correct problems...

Visual Control upgrade improves uptime for CUs' ATMs

Rancho Cucamonga, Calif.-based CUSO Co-op has announced an upgrade to ATM Visual Control that adds Remote Manager, a feature that enables remote maintenance by the CUSO on behalf of client ATMs. "There are very few things more crucial to an...

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Remote Management concepts, technology and updates on ATM Marketplace.