Indian ingenuity increases ATM user convenience, safety

Thanks to innovative thinking by an Indian startup company, would-be ATM thieves could find themselves imprisoned — while still at the ATM. New Delhi-based IAD Transaction Solutions Intl. has dispensed with India’s standard practice of stationing unarmed guards in every ATM vestibule, according to an article in India's Economic Times.

FEATURES


Gaining visibility where appliance-based instrumentation fails

Recently, INETCO announced that a large payment platform provider, Adquira Mexico S.A. de C.V selected the INETCO Insight application performance monitoring software to monitor their payments operations network within the Amazon Web Services cloud. A subsidiary of BBVA Bancomer and...

Software defined data centers and you

Bernd Harzog, an Analyst for The Virtualization Practice and CEO and founder of APM Experts, has written an interesting piece, "SDDC Application Performance Management," about software defined data centers and how this coming shift in underlying networking technologies will affect...

Aligning payment processing services and customer experience

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first benchmark report on the retail payments process, released in March 2013. Source: RSR Research March 2013...

ATM screen branding: the power of impressions

There is one golden fact about ATM Screens. It's a fact that can turn advertising on its head.

My '2-hour' project: creating an RFP for APM tools

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software. It all started with an innocent request from one of our channel account managers:...

Fiserv ATM solution follows 'no news is good news' model (video)

System doesn't bog users down with data about what's working, but alerts them about what isn't working.

ATMIA US 2013: Fiserv helps ATM operators boost efficiency

David Johnson of Fiserv talks about the new web-based interface for the company's device manager tool. The solution streamlines tracking of ATM incidents and workflows, and offers fleet operators sophisticated analytics that can help drive greater productivity and cost-efficiency.

ATMIA US 2013: Elan showcases products and services for IADs

Over the years, the customer mix at Elan Financial Services has shifted from almost no independent ATM deployers to 40 percent IADs. At ATMIA US 2013, Steve Gernes spoke about services the company has added to help third-party deployers lower their costs and serve their customers more effectively.

Is APM becoming obsolete?

Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli in which he discussed his recently published report, Will IT Operations Analytics Platforms Replace APM Suites? The title of the report begs the question: Is application...

5 predictions for ATM, online and mobile banking monitoring applications

A new year is a time for goals, resolutions … and predictions. At the beginning of the year, I polled our INETCO team and asked the question, "What is most likely to change when it comes to monitoring banking applications...

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NEWS


Software simplifies device management across multivendor self-service networks

As self-service solutions expand across multiple consumer channels, a shared management and infrastructure can simplify staffing, systems and processes. It can also allow a single service desk to cover physical self-service channels and issue remote resolution commands to correct problems...

Visual Control upgrade improves uptime for CUs' ATMs

Rancho Cucamonga, Calif.-based CUSO Co-op has announced an upgrade to ATM Visual Control that adds Remote Manager, a feature that enables remote maintenance by the CUSO on behalf of client ATMs. "There are very few things more crucial to an...

Sparkasse, Wincor renew self-service relationship

Sparkasse Düren and Wincor Nixdorf have agreed to a 5-year renewal of their existing service agreement. Sparkasse also has outsourced additional services to Wincor, and the companies have concluded a master agreement for the replacement of approximately around 140 Sparkasse...

INETCO intros NetStream for Splunk

INETCO Systems Ltd. has announced the beta availability of INETCO NetStream.

Diebold adds new features to SecureStat

Five months after introducing SecureStat, Diebold Inc. is unveiling a development zone portal that will allow partners and end users to leverage capabilities of the security monitoring program to create an enterprise-focused model.

Diebold brings increased efficiency to UFCU ATM operations

Diebold Inc. is simplifying management and maintenance of more than 100 Opteva ATMs for University Federal Credit Union.

NCR creates one-click ATM uptime solution for BNZ

NCR Corp. has announced the design and implementation of "virtual" first-line maintenance capability, in collaboration with Bank of New Zealand. The program helps diagnose and resolve common ATM service issues quickly from a central help desk, often precluding the need...

Verizon debuts wireless remote management for ATMs

Verizon Enterprise Solutions is introducing a fully managed, wireless ATM connectivity solution, Managed Wireless ATMs, that banks can deploy to their remote or mobile ATMs, or use in business continuity planning. A news release from Verizon said the solution, powered...

INETCO intros APM for IBM Tivoli Netcool/OMNIbus users

INETCO Systems Ltd., a provider of application performance monitoring software, has announced the availability of a real-time alert feed to IBM Tivoli Netcool/OMNIbus management systems. The new capability will give OMNIbus users one-stop access to transaction intelligence that will help...

Turkey's largest bank takes to Wincor cash recyclers

Turkey's largest bank in terms of assets, Türkiye Is Bankasi, has ordered 335 CINEO cash recycling systems from Wincor Nixdorf. The company will also provide software applications and a service contact for hardware and software maintenance. In addition to the...

OptConnect intros Portal online wireless portfolio manager

Wireless ATM connectivity solutions provider OptConnect has rolled out OptConnect Portal, a new online wireless device portfolio management system. The cloud-based system allows users to monitor and remotely control OptConnect wireless gateway devices from any Internet-enabled device. "[W]e are really...

NAB taps NCR for predictive ATM services

National Australia Bank will deploy NCR Predictive Services, a monitoring solution by NCR Corp. that anticipates ATM hardware failures before they occur, maximizing ATM uptime for a better customer experience. The technology provides an alert about imminent failure of ATM...

Mackeen Tech responds to Qatari banking boom with new ATM services

Qatari tech firm Mackeen has announced the rollout of specialized solutions for ATMs to support the growing banking sector in Qatar. The net profit of Qatari banks rose 7.5 percent to $4.4 billion in 2012 and is expected to maintain...

NCR rolls out 'proactive' new skimming technology

NCR Corp. has introduced a new, advanced anti-skimming technology — Skimming Protection Solution — that the company said will give financial institutions a proactive way to thwart skimming activity, receive notification of an attack in real time and quickly adapt...

Remote management could mean fewer long ATM repair journeys for Angola network

Angola's largest ATM network operator, EMIS, has chosen ProView software from Wincor Nixdorf to provide IT service management for its 2,000 self-service machines. EMIS expects to significantly increase availability across the system and decrease maintenance costs by reducing the number...

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