Mississippi CU Association, Dolphin Debit seal strategic service partnership

Dolphin will work with MSCUA to provide solutions that can reduce ATM operating expenses by up to 30 percent, the company says.


THE major reason for FI outsourcing in 2014

Simply, Windows 7. Windows 7 is a required operating system update to be completed by April 8, 2014, for all ATMs that currently run Windows XP, the software platform that drives the overwhelming majority of the world's advanced-function ATMs. Manufacturers...

How the market is forcing multivendor ATM strategies to a new level

A panel of experts including Citibank, Navy FCU and NCR discuss the market's need for ATM solutions that work in a multichannel environment dominated by mobile. (From the ATM & Mobile Executive Summit.)

Spotlight on the ATM: regulations, innovations and prognostications

A Q&A; panel discussion sheds light on the ATM industry issues that keep deployers up at night.

ATM operator Cardtronics is red-hot and on a roll

The company lights up Q2 earnings and looks to heat up the independent ATM market in Europe. 

FIs should consider outsourcing payments

To compete on product innovation and customer service, rather than simply on cost, financial institutions should seriously consider outsourcing their payments operations. Many already do, and do it successfully. However, a recent Celent report found that some payments professionals working...

The outsourcing debate

Famed management consultant Peter Drucker spoke extensively about outsourcing and is often credited with the idea as we know it today. "Most look at outsourcing from the point of view of cutting costs," he said in an interview with Brent...

ATM outsourcing: a better branding idea?

ATM outsourcing options have been around for years but many financial institutions remain unaware of the process and benefits of outsourcing. Still others simply refuse to consider the possibility of turning over the responsibility for an important customer service channel...

Are you getting what you are paying for?

It can be well worth the effort to step outside the black-and-white boundaries of a contract when you assess performance.

8 reasons why you should be at ATMIA US 2013

Eight is just a start. There's really no counting the benefits of attending the ATM industry's biggest annual event.

Branch traffic dropping; ATMs to the rescue

Despite a 22 percent rise in the number of financial institution branch locations in the U.S., branch foot traffic is at an all-time low. Transactions at branches throughout the nation are dropping by approximately 5 percent per year. Consumers around...

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ABSA Bank takes ATM ownership in-house with buy from Bytes

The South African FI entered into an agreement with IAD Bytes to acquire its ABSA-branded ATMs and related lease sites in a deal that took effect August 1.

New PCI SSC guide recommends measures for third-party security assurance

The PCI Security Standards Council guide can help organizations and their business partners better understand their respective roles in securing card data.

Nigerian FIs turn to third-party providers to control rising ATM costs

The rising cost of delivering on consumer demands for efficiency is causing an increasing number of banks to outsource ATM deployment and fleet management.

Carolina Foothills FCU outsources fleet to Dolphin Debit

Carolina Foothills Federal Credit Union has turned over complete management of its ATM fleet to Dolphin Debit, a Houston-based ATM management company, in a multi-year agreement.

Barclays Africa angles to bring ATM support in-house

Barclays Africa Group reportedly wants to buy the ATM business of Bytes Technology Group, the company that currently provides its ATM support.

First Data, Union Bank strike long-term ATM-driving agreement

Payment technology and services provider First Data and San Francisco-based Union Bank N.A. have finalized a multi-year agreement for ATM driving, debit processing and card fulfillment output services. The deal builds on a STAR network relationship between First Data and...

India’s small FIs look to white label ATMs for affordable expansion

Small private banks in India are looking for ways to increase their footprint without adding to their overhead, and to do it, they’re eyeing a relaxed ATM policy that allows white label IADs to set up machines under the auspices...

Texas CU turns over ATM fleet management to Dolphin Debit

Community Resource Credit Union of Baytown, Texas, a $320 million CU serving 20,000 active debit cardholders, has entered into a multi-year agreement with Dolphin Debit, a full-service ATM management provider, to take ownership of its ATM fleet. Dolphin Debit will...

Hampton Roads Bankshares adds auto-deposit ATMs, outsources fleet services

Bank holding company Hampton Roads Bankshares Inc. has retained Diebold Inc.

Cardtronics strikes exclusive ATM deal with 192-store Tedeschi chain

Cardtronics Inc. and Tedeschi Food Shops have broadened their business agreement with the appointment of the Houston-based IAD as exclusive ATM services provider for the Rockland, Mass.-based convenience store chain. Under the new contract, Cardtronics will replace 130 ATMs operated...

Space City CU, Flite partner on integrated ATM services

Houston-based Space City Credit Union has entered an agreement with Flite Banking Centers LLC under which the IAD will provide turnkey management services for Space City ATMs. Additionally, SCCU has joined Flite's Nectar network, giving members fee-free access to selected...

Indian banks, CIT companies begin conversation about security

Amid concerns about the increasing incidence of attacks on CIT vehicles as they replenish ATMs, representatives from India's banking and cash-in-transit sectors were expected to meet Wednesday to discuss possible solutions. The meeting was prompted by a request from the Reserve Bank of India, a report by Business Standard said.

Kern Schools FCU, PAI ink branding deal

Retail ATM solutions provider Payment Alliance International and Bakersfield, Calif.-based Kern Schools Federal Credit Union have entered into a branding agreement covering 22 ATMs at Rite Aid stores in Kern County. PAI will own and operate the ATMs, which will carry Kern Schools branding.

Welch ATM, Five Star Bank strike ATM deal

As of Jan. 1, Warsaw, N.Y.-based Five Star Bank offers customers fee-free access to nearly 600 ATMs at Rite Aid pharmacies across the state through an agreement with Welch ATM.

Al Baraka Bank, Euronet Pakistan form outsourcing alliance

Al Baraka Bank, an Islamic FI in Pakistan, has announced plans to outsource its electronic banking services through Euronet Pakistan. Euronet will provide UnionPay debit cards, ATM driving and management, middleware, gateway services and 24/7 operations and monitoring. As a...

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Many ATM deployers outsource ATM fleet management to one firm that handles everything from cash management to transaction processing to software upgrades and more. This Research Center focuses on the benefits and execution of ATM outsourcing.